Colleen Maxwell Email & Phone Number

Washington County, Pennsylvania, United States

Supervision of the Office of First Impressions. Making sure our clients feel welcomed, and giving them a safe space to start their journey of Mental Health Wellness.

Oakdale

Experienced Scheduler with a demonstrated history of working in the higher education industry. Skilled in Analytical Skills, Microsoft Word, Databases, and Administration. Strong operations professional with a Associates in Information Technology focused in Network Administration Security and Forensics from Pittsburgh Technical Institute.

• Compile and translate data from multiple databases into singularly managed area• Create reports to analyze placement, salary, timing and other critical information used by senior managers to make critical decisions regarding the Career Services, Education and Admission aspects of the institution. • Met rushed deadline to publish data complying with recent government regulations which require publishing of several data sets on institution web site. • Provide recommendations to automate and streamline office processes. Created several instruments used to capture data for more efficient and effective analysis.

Beaver Medical Center

• Performed telephone support to internal and external customer’s for software and hardware issues• Maintain and repair the functionality of ELO touch system computers• Use of Active Directory to troubleshoot network accounts and computers• Monitored computer equipment and performed preventative maintenance • Designed and developed an Access database that manages inventory assets

Moon Township

• Handled escalated customer service issues for Medicare Part D Account Management, such as analyzing and resolving member accounts• Mentored and guided new employees and monitored team production and quality

Greater Pittsburgh Area

• Managed customer services, coordinating complex data collection of clinical intake information andreporting.• Assessed client information to determine the level of care needed.• Audited insurance claim receivables for finance department, resulting in the substantial recovery ofuncollected funds.