Provided ticket/gate/baggage service operations for United, Avelo and Spirit airlines. • Managed the ticketing and baggage check-in process, ensuring proper travel documentation. Tagged baggage and verifying proper size and weight restrictions. • Managed flight delays, cancellations, and rebooking processes.• Practiced safety-conscious behaviors in all operational processes and procedures.• Assisted customers with seat availability, made gate announcements, managed and initiated the boarding process.• Operated jet bridges for two gates to place them in position prior to aircraft arrival and opened aircraft doors. • Assisted passengers with missing and damaged luggage issues.

Provided operational support and guidance for quality assurance and evaluation of Idaho faculty. Instructed online and classroom courses in Management Theory, Practice and Application, Human Resources, Communication, Project Management, and General Business.• Recipient of Distinguished Instructional Specialist Award (2007).• Mentored new instructors from training to completion of first course of online and classroom instruction.• Assisted area chairs in the search process, hiring, onboarding, and training of faculty. • Collected, analyzed, and maintained accurate data for faculty assessment, evaluation, and program operational improvements. • Designed and delivered multimedia presentations to teach complex, multi-step problem solving strategies in content areas. • Provided collaborative techniques and strategies for faculty members based on industry’s best practices.• Ensured timely development and submission of syllabi.• Assisted area chairs in the search process, hiring, onboarding, and training of faculty.

Project manager responsible for providing strategic information solutions for human resources, technical marketing, finance, and formatter engineering business groups. Managed efforts involving system and process standardization, definition and integration. • Spearheaded two-year project to provide the NPI (New Product Introduction) formatter business with a complete information solution necessary to communicate manufacturing, procurement and business information within HP and to the contract manufacturers. • Provided a common system architecture and set the direction for future integrated solutions and successful partnering between the process owners in each respective group.• Eliminated the need for three+ resources for HP by providing process improvements, enhanced communication and an automated component qualification tool.• Managed a contract programmer team, including selection, training and daily tasks. • Designed and prototyped a product information web application for the technical marketing group. Provided representation, customization, training and implementation for corporate applications. • Created, developed, tested and implemented a dynamic on-line wage review system for managers as part of a personnel ranking and pay pilot program. • Assisted in researching, creating, and implementing a cost of sales model for the Finance Department.• Created and implemented training programs and materials for internal and external customers. Organized and provided cross-functional training seminars on process change management.• Managed resources and influenced the future direction of information management between HP and a contract manufacturer. Maintained positive, collaborative relationships with internal and external partners.