This summer after graduating, I returned to Chest Medicine Associates as their new Master Physician Scheduler and Credentialing Coordinator. In this position, I assume a leadership role within the clinic, enhancing operational efficiency and team coordination. I collaborate with physicians to design and optimize their schedules, ensuring they meet quotas and balance their time across hospitals, clinics, medical education, administrative duties, and time off. I direct the credentialing process for both new and existing physicians, ensuring compliance with regulatory and hospital standards while managing critical deadlines. I maintain and update credentialing databases with accurate records of licensure, certifications, and training documents. Additionally, I provide support to both administrative and clinical departments and conduct independent research projects where I present findings and recommendations to senior management.

I joined Bay State Physical Therapy in an immersive role where I actively supported the practice and promoted positive patient experiences. Throughout the day, I had the privilege of observing and assisting the team with administering treatments and managing various office responsibilities. My duties included guiding patients through their appointments with stretching exercises, preparing treatment materials such as ice and heat therapies, and maintaining the cleanliness and organization of the workspace to accommodate the high patient volume we served daily. Additionally, I used my organizational skills to assist with document management and administrative support. By engaging in direct patient contact, I was committed to establishing trust and fostering positive relationships that contributed to our patients' well-being and satisfaction. I was excited to contribute my skills and dedication to this practice and do my part to make meaningful impacts on patients' health.

I served as a Co-Teacher Laboratory and Learning Assistant at Boston University in a health science biology course. In that role, I collaborated closely with the lab instructor, professor, and other LAs to enhance students' learning experiences by aligning practical lab work with lecture material. I worked with my colleagues to identify strengths and weaknesses in every lab and offered advice on what I thought was valuable and necessary for student development and understanding and what could be improved upon for later years. I was a dedicated resource for students, providing support and guidance during lab sessions, offering clarity on lab procedures, and addressing course-related inquiries. Additionally, I held regular office hours and promptly responded to student emails, ensuring clear and effective communication to enhance the learning experience. I also took on the responsibility of exam proctoring, maintaining an organized and fair testing environment while upholding academic integrity. During that semester, I was responsible for independently teaching labs, which involved delivering lectures and providing comprehensive instruction on biology lab concepts. I strove to provide adequate help for my students, and I was dedicated to being a leader in and out of the classroom.

During my administrative internship, I gained valuable experience in healthcare administration. In this role, I played a pivotal role in the patient check-in process, where I verified demographics, scanned insurance cards, collected copays, and managed outstanding balances. Working at a fast-paced private practice provided me with a comprehensive understanding of both the administrative and clinical aspects of healthcare. My time at CMA involved responsibility for obtaining patient CPAP downloads to ensure readiness for current and future appointments, expanding my knowledge of medical devices. Additionally, I actively participated in the creation and processing of patient referrals, meticulously reviewing information from insurance companies and referring providers to ensure accurate patient registration in our Electronic Health Record (EHR). I also supported the team by providing patient care and effectively de-escalating stressful situations. These experiences have equipped me with a diverse skill set and a deep understanding of healthcare administration.

In my previous role as a Front Desk Associate at a high-occupancy hotel, I gained valuable experience in a dynamic environment that sharpened my skills in customer service, administration, scheduling, problem-solving, and effective communication. Handling a range of responsibilities, including checking guests in and out, managing complaints, training new team members, auditing payments, and managing phone communications. I demonstrated a strong ability to adapt and thrive in a fast-paced setting while efficiently multitasking. Recognizing my dedication and capabilities, I was promoted to the role of Reservation Specialist. In this capacity, I engaged one-on-one with both new and returning clients, adeptly handling reservation bookings and cancellations. I utilized problem-solving skills to address client needs while ensuring alignment with hotel occupancy requirements. This experience has equipped me with a robust skill set that I am eager to use in new professional challenges.