Colleen Walsh Email and Phone Number

• Provide oversight and direction to all student services offices.• Oversee an active recruitment program; enrollment management; career planning; academic advising; registration; billing and financial aid functions; as well as direct strategic planning initiatives to identify opportunities for organizational improvements.• Consistently surpass enrollment goals; increasing enrollment by 10% during tenure.• Developed a stronger customer service culture for the student services offices along with a re-branding of the team – now known campus-wide as the “Hallway of Help”.• Worked with leaders across campus to ensure exceptional student experience in all aspects of student life; evidenced by increasing scores on Student Satisfaction Surveys 4 years in a row.• Ensure a seamless path from point of application through graduation for all students.• Serve as Chair of the Admissions and Progression Committee. • Identify and implement improvements in policies and procedures.• Worked with Vice President to identify revenue sources and fundraising opportunities to increase student scholarships by 50%.• Trend and analyze student data in order to make evidence based decisions in terms of curriculum, advising, and enrollment changes.• Ensure compliance with Federal and State reporting requirements, including: Federal Financial Aid Audits, FISAP, IPEDS, Clery Act/Crime Statistics reporting, ACEN, BORN, Clearinghouse, 1098-T reporting to IRS and students, and many other regulatory requirements.• Prepare and monitor departmental budgets.• Oversee all activities related to 5 different pinning ceremonies each year.• Serve as the Disabilities Services Coordinator.• Member of the Judicial Committee tasked with meeting with students regarding student discipline and grievance concerns.

CORE Strategies takes pride in offering the best avenues for assisting and directing students through the college planning process. With 20+ years of experience in Higher Education in the areas of Financial Aid, Registrar, Academic Advising, Career Planning and Enrollment Services, CORE Strategies is positioned well to assist students and parents throughout the college process.Our services are a mutual process between student, parent and CORE Strategies. Our goal is to reduce stress that students and their families experience during the college research, application, and financial aid process, by providing goals and tools for the students potential success. Colleges, Universities, Businesses and Non-Profits - we have services to meet your training needs as well. With decades of experience working strategically, as well as an MBA, there are services for you that we can explore and collaborate on together!

Develop and implement strategic goals for Enrollment Services; provide day-to-day management and leadership to ensure quality service to students, families, and other constituents; direct and train team members to work in most effective and efficient manner; oversee all Admissions, Advising, Registration and Financial Aid functions at our Lawrence campus.

Provided daily leadership, direction and training to the Career Planning and Advising Center (CPAC) and the Welcome/Express Center after receiving Title V grant to build the One Stop Center at the Lawrence Campus; cross-trained staff in CPAC on providing full services to students, from Assessment, Admissions, Financial Aid, Academic Planning, Career Exploration and Registration; served as the Lawrence campus Registrar.

Maintained security and integrity of records; lead point person for developing, coordinating and publishing Master Schedule of classes; Coordinator of CORI committee; evaluated transfer credit; evaluated all students for graduation compliance; grade posting; trained and supervised all registration staff.

Strived to streamline the financial aid process and ease the burden for families; counseled students and parents in all relevant aspects of financial aid, personal finances, and debt management; worked collaboratively with the Registrar, Bursar, Faculty, Advisors, Deans and students to deliver the best quality customer service possible.Colleen Walsh resume continued

Counseled students and families on the Financial Aid process; reviewed student files for accuracy; awarded student aid in accordance with Federal and State guidelines.