Colleen Fallon Email and Phone Number

Managed loan pipelines for new sales teams in Atlanta, GA and Enterprise, AL. Trained new sales associates on company procedures related to the process flow. Analyzed complex loan transactions and collaborated with Mortgage Loan Originators on strategies for loan approvals. Processed Conventional, FHA, VA, USDA and local government bond loans in compliance with bank and investor requirements. Responsible for file set up: categorized documents in imaging system, ordered all required verifications and conducted follow up with customers and internal contacts as needed.Acted as the main point of contact for the customer throughout their loan process, requesting and gathering all required documentation while delivering excellent customer service.Submitted fully documented loan files to underwriting and included summaries that explained the different circumstances encompassing each loan, thus minimizing the prior to closing conditions needed.Completed changes of circumstance and sent new disclosures to customers in accordance with RESPA and TILA.Reviewed HUDs for approval prior to closing and worked with closer to ensure accuracy.

Level 4 processor that worked on-site in a sales branch with 15-20 Mortgage Loan Originators. Processed all conforming and non-conforming loan types. Solely processed USDA and government bond loans for all Atlanta Area branches. Essential member of a team formed within the Atlanta Area that successfully streamlined a process to complete and close a record amount of FHA refinances.Interpreted guidelines while analyzing loan documentation to ensure timely movement through processing and underwriting.Utilized time management and organization skills to effectively prioritize multiple objectives and achieve volume goals.Successfully managed pipelines in two separate loan information systems.Provided regular and consistent communication with both the customers and sales team to ensure seamless processing while delivering excellent customer service.

Senior Processor that worked directly with level 3-4 underwriters and highest ranked sales producers. Processed all conforming and non-conforming loans complete from open to close within 2-3 week time frames; managed ongoing pipeline of 40 loans. Performed weekly reviews of underwriting guidelines and examined documents obtained from customers, vendors and third parties. Responsible for training new employees.Utilized working knowledge of underwriting guidelines, compliance and procedures to document loans and avoid mistakes that could result in material findings and having to buy back loans from investors.Developed a broad depth of knowledge of processes thorough research and experience.Created valuable time saving tools, implemented in a fast-paced, high volume environment.Approached time sensitive tasks with a sense of urgency to ensure closing dates.

Supported 15 salespeople in a busy, high volume office; handled inbound calls, screened and transferred to appropriate sales representative based on client's needs. Managed office supplies and marketing materials for entire branch office. Oversaw sales team's marketing expense accounts on behalf of the Branch Manager.Spearheaded effort to review files which included ensuring a quality application before transferring to Operations Center (underwriting and processing); improved accuracy of applications prior to submission and eliminated double handling. Developed manual for employees and Sales Team to follow in preparation of audit conducted by Compliance Auditor. Received high level of praise from Branch Manager and Compliance Auditor on effort, manual was recommended for company-wide implementation. Created rate sheets which drove increase in sales representatives' sales referrals.Designed innovative marketing tools for sales team members utilizing Excel and ACT!. in addition to assisting with various marketing projects within the office.

Supported Top Ranked Sales Team consisting of 10 salespeople for company that was the recipient of Georgia Small Business Award for playing an integral role in Military Personnel securing jobs upon leaving the Armed Forces. Coordinated all career conferences for branch office and organized travel arrangements for clients. Corresponded with client's articulating in both written and verbal formats. Developed documents to serve individualized client needs.Served high profile clientele.Assisted sales representatives with the preparation of candidate briefs to facilitate processing. Prepared welcome packets for Candidate Recruiters.Played key role in Atlanta (Headquarters) branch's ranking as Top Branch among four-five branches.Led creation and maintenance of databases utilized by the Vice President, Branch Manager, Marketing Director and Sales Team.Conducted multi-pronged research which generated valuable leads for the Sales Team.