Colleen Accetta Email & Phone Number

New York, New York, United States

• Focuses on sensitive client accounts who are demanding or have extensive profiles to ensure all flights go ahead seamlessly• Coordinates with CSMs to discuss amending out of date information• Currently working on streamlining client profiles for full team visibility so they know what is required versus outdated information that has not been amended by CSMs• Takes on team lead when upper management is off duty for all questions, concerns, and complaints • Currently responsible for 11 accounts, but oversees an additional 34 on an as needed basis• Negotiates with suppliers referring to high invoices vs. fair market value• Pivots expected work operations to assist with out of scope matters as needed• Coordinates with International offices to arrange hard to transfer hard to find US items globally• Has been consistently recruited by other departments as a source for ad hoc projects to increase client satisfaction & mitigate past flight issues • Easily builds lasting relationships with suppliers and vendors around the world by being direct with expectations and price points

New York, New York

• Develops personalized dining menus for prominent individuals flying privately around the globe• Analyzes client profiles to ensure all dietary, religious, and general preferences are met while also raising queries to any conflicting or outdated information• Coordinates with hundreds of VIP caterers, restaurants, and 5-Start hotels to ensure that all client expectations are exceeded no matter the request or location• Frequently recognized for creative problem solving in time sensitive situations

Greater New York City Area

• Built a loyal client base by providing superb service in a high-volume environment with speed, accuracy, and cheer• Influenced management to utilize social media so that they could target their key demographic by advertising daily specials in line with up-to-date trends• Responsible for reporting quality concerns and providing solutions on how to increase client satisfaction• Assisted promotional events with premium brands such as Don Julio, Jim Beam and Jameson to spread brand awareness and encourage guests to purchase top shelf liquor

Brooklyn, New York

• Restructured weekly events by implements theme nights resulting in higher client volume and customer retention• Organized employee schedules, stock orders, and mediated conflicts between clients and staff• Ensured cleanliness of bar and front of house area facilitating a positive work environment for staff of 20 people over a 12-hour shift on a daily basis

Brooklyn, New York

• Performed as a top selling food and beverage server by providing proficient delivery of food and beverage service • Increased business revenue by suggesting a creative and reformed beverage menu with top shelf alcohol and trendy refreshment recipes • Retrained old staff and trained new staff to follow proper client service etiquette abiding by health code standards

Greater New York City Area