Colleen Accetta Email & Phone Number

New York, New York, United States

• Focuses on sensitive client accounts who are demanding or have extensive profiles to ensure all flights go ahead seamlessly
• Coordinates with CSMs to discuss amending out of date information
• Currently working on streamlining client profiles for full team visibility so they know what is required versus outdated information that has not been amended by CSMs
• Takes on team lead when upper management is off duty for all questions, concerns, and complaints
• Currently responsible for 11 accounts, but oversees an additional 34 on an as needed basis
• Negotiates with suppliers referring to high invoices vs. fair market value

New York, New York

• Develops personalized dining menus for prominent individuals flying privately around the globe
• Analyzes client profiles to ensure all dietary, religious, and general preferences are met while also raising queries to any conflicting or outdated information
• Coordinates with hundreds of VIP caterers, restaurants, and 5-Start hotels to ensure that all client expectations are exceeded no matter the request or location
• Frequently recognized for creative problem solving in time sensitive situations

Greater New York City Area

• Built a loyal client base by providing superb service in a high-volume environment with speed, accuracy, and cheer
• Influenced management to utilize social media so that they could target their key demographic by advertising daily specials in line with up-to-date trends
• Responsible for reporting quality concerns and providing solutions on how to increase client satisfaction
• Assisted promotional events with premium brands such as Don Julio, Jim Beam and Jameson to spread brand awareness and encourage guests to purchase top shelf liquor

Brooklyn, New York

• Restructured weekly events by implements theme nights resulting in higher client volume and customer retention
• Organized employee schedules, stock orders, and mediated conflicts between clients and staff
• Ensured cleanliness of bar and front of house area facilitating a positive work environment for staff of 20 people over a 12-hour shift on a daily basis

Brooklyn, New York

• Performed as a top selling food and beverage server by providing proficient delivery of food and beverage service
• Increased business revenue by suggesting a creative and reformed beverage menu with top shelf alcohol and trendy refreshment recipes
• Retrained old staff and trained new staff to follow proper client service etiquette abiding by health code standards

Greater New York City Area