Michael Perez Email & Phone Number

Fort Lauderdale, Florida, United States

Fort Lauderdale, Florida, United States

Miami/Fort Lauderdale Area

• As the Sr. Manager, Operations I oversaw a 30+ person team split between Fort Lauderdale and London responsible for performing as many as 70 flights a day. Additionally, I was responsible for strategic initiatives.
• Plan and manage the work of local and remote staff to ensure it is accomplished in a manner consistent with organizational requirements.
• Identify opportunities for increased efficiency and lead manage projects to deliver these efficiencies.

Miami/Fort Lauderdale Area

• As the Operations Support Manager, I was tasked with managing projects that would increase the performance of the rapidly growing Operations department as well as improve the cross team collaboration of it's three.
• Prospected and delivered a custom scheduling solution for our Ground Operations team.
• Implemented and maintained Zendesk customer service software increasing the quality of communication with clients.

Miami/Fort Lauderdale Area

In the Irregular Operations Supervisor role, I was responsible for the rapid recovery of any deviations to the performance of one of our flight. Being that no two problems are the same, I always needed to deliver a unique solution to issues such as service issues and flight delays while still delivering an excellent customer experience.

Miami/Fort Lauderdale Area

While being a Shuttle Flight Coordinator, I was expected to perform the steps necessary in preparing for a client's flight and overseeing its performance. This was also a client facing role that demanded stellar customer service both over the phone and in writing.

Orlando, Florida Area

Bachelor Of Science - Bs, Business Administration, Minor In Computer Sciences

Activities and Societies: Phi Delta Theta Fraternity Vice President

Education record

Activities and Societies: DECA Club President