Colleen Coleman, Csp-Sm Email & Phone Number

Orlando, Florida, United States

• Facilitate all agile ceremonies including daily standups, story refinement, sprint planning and retrospectives.• Perform quarterly planning with the business to align on priority work for the team each quarter.• Track and monitor team metrics with reports and queries. • Protect the team from over-commitment, manage backlog, prioritize resolution of defects and escalate risks.• Manage two technical scrum teams with on and offshore resources.• Provide team cost estimates for system enhancements.• Plan and coordinate deployments for Salesforce and mobile applications.

● Administer Jira Cloud software for the development and training teams. ● Use Jira reporting and JQL to monitor teams progress. ● Manage Salesforce, nCino and Mulesoft development projects for Scrum and Kanban teams. ● Work with outside consultants and vendors on software projects. ● Coordinate Agile ceremonies including daily stand ups, story refinement, sprint planning and release planning. ● Coach and encourage team members to become Certified Product Owners. ● Author epics, user stories and acceptance criteria for software features. ● Develop project resources and templates for company-wide project management best practices. ● Provide project updates and status reports to Senior Leadership.

Philadelphia, Pennsylvania

● Served as Release Train Engineer for 6 Scrum Masters and 18 teams.● Oversaw the release train with complex scope and inter-dependencies ● Co-coordinated and facilitated PI Planning sessions every 10 weeks for the company.● Prepared, reviewed and presented reports defining project progress to Senior Management.● Utilize Jira for project management, resource allocation and metric data.● Created epics, user stories and clearly defined acceptance criteria for software features.● Protected the team from over-commitment, manage backlog, prioritize resolution of defects and escalate risks.● Managed technical scrum teams with on and offshore resources.● Coached team members on Agile and SAFe principles.● Facilitated all Agile ceremonies including daily standups, story refinement, sprint planning and retrospectives

Mt. Laurel, Nj

● Lead cross departmental teams in all phases of the software development lifecycle for client technology solutions projects.● Gather and document business and functional requirements for technology projects.● Responsible for developing project cost estimates, schedules, and status reports to the project team. ● Track and maintain technology project pipeline and revenue in Salesforce for reporting to executive leadership.● Manage and mentor 2 direct reports to enhance their technical skills and professional growth.

Greater Philadelphia Area

● Managed a Cognos report development project to migrate and consolidate over 100 legacy Crystal reports.● Developed executive level Cognos reports, which resulted in new performance goals for fundraising officers. ● Analyzed, designed, and built complex reports to streamline information for executive management.● Designed, developed, and modified Cognos reports and dashboards. ● Customized Oracle database with views to improve custom reporting.

● Developed new Access databases for end users, which improved processes for data entry and verification. ● Created, maintained metric reports and graphs in PowerPoint, which streamlined information, sent to upper management. ● Tested and provided post implementation support for a software migration project

● Provided in-house Level 3 data center support to internal IT staff, to examine and repair database problems. ● Resolved each trouble ticket within at least one day, utilizing internal ticketing system. ● Monitored internal systems for errors and performance issues.

● Interviewed clients to determine and document business requirements for implementation planning. ● Enabled clients to track membership by installing and configuring iMIS database on MS SQL Server. ● Performed data conversions and data analysis for clients pre and post conversion.● Created views in MS SQL to improve custom reporting performance and speed. ● Originally employed by TriStar Data Systems; my division was sold to VanDamme in September of 2005.

● Automated the process for phone book data using Microsoft Access with Oracle back end, which improved data accuracy. ● Tested the developers code changes to streamline the phone book data file creation process.● Managed and compiled phone number data files for VPN software.

● Elicited reporting requirements from hospital administration to produce trustee financial and metric reports.● Improved quality and delivery of reporting services by upgrading to MS SQL version of Millennium fundraising software. ● Developed, documented and trained staff on fundraising data entry procedures which improved workflow.

● Managed and delivered iMIS software implementation projects on time and budget.● Configured software modules to address the clients’ business requirements.● Assisted existing clients in find new solutions to issues, through either software or my own consulting services.

Malvern, Pa

● PC Help Desk, troubleshooting system problems in Windows 95 and NT and Microsoft Office

Management And Leadership

Education record

Education record

Communications

Bachelor Of Arts (B.A.), 2002, Communication And Media Studies