Registered Representative offering securities products and services through NYLIFE Securities LLC, Member FINRA/SIPC, A Licensed insurance Agency

Agent licensed to sell insurance through New York Life Insurance Company

Used extensive knowledge of patient accounting financial management software to provide consulting services and value-added services directly to both internal and external customers. In addition, served on various department wide and company-wide committees that needed this particular expertise.• Manipulated standard and custom reports using TSO and/or Monarch software in order to provide data in a manner easily understood by the customer.• Created a detailed work-plan to coordinate software installations and upgrades at various customer sites enabling the process to flow smoothly and on-time for 90% of our customers.• Provided analysis and guidance to customers to determine business needs often resulting in a more efficient and cost-effective solution than originally requested.• Coordinated department wide initiative to ready healthcare customers for upcoming, national ICD10 rollout. This resulted in over 75% of customers being analyzed and ready for the data change with no system downtime.• Using available online training offerings, quickly learned new software and procedures to meet changing company initiatives. The software included Siemens Invision and Unity Financials, SQL and various internal Siemens specific programs.

Provided instructor-led and web-based training to both internal and external customers on Siemens Invision and Unity healthcare financial management systems. Maintained standard class documentation for corporate classes in addition to creating custom versions for on-site customer specific sessions.• Provided over one hundred 3 – 5 day training sessions to management level and end user participants in a classroom and/or web-based setting with an average class size of 15 – 30 participants.• Within the class setting, encouraged and facilitated group discussions on best practices within the healthcare business offices enabling participants to share ideas and suggestions on how to resolve both general and specific issues, as well as the opportunity to build their network of colleagues within the healthcare industry.

Assisted The Director of Human resources in all aspects of HR related issues and activities. Activities included creating, planning and facilitating various employee appreciation events at multiple sites for hundreds of employees, as well as planning and facilitating monthly New Hire Orientations. HR related issues included investigating and tracking workers compensation claims which involved completion and filing of regulatory paperwork, regular verbal follow-up with the employees, phone conversations with doctors and care givers as well as the maintenance of an internal tracking spreadsheet for regular status reporting to HR Director. In addition, assisted with new hire process by reviewing resumes for key skills, scheduling interviews and greeting applicants.

Reporting to the Human Resources Senior Recruiting Manager, assisted in all recruitingand hiring processes. These processes included receiving and scanning hundreds of resumes into Resumix HR system, drafting and sending employment offer letters, coordinating temporary housing for employees, and most importantly planned and facilitated New Hire Orientation sessions on a monthly basis for groups of 25 – 50 new employees.