Colleen Johnson Email & Phone Number

* Managed, hired and developed a local and remote team of compliance professionals responsible for regulatory compliance oversight of more than four million home and equity loans serviced in four locations on two servicing platforms. * Effectively collaborated with Loan Servicing management by analyzing operations, procedures, work flows, letters, legal and regulatory requirements and providing recommendations for enhancements. * Identified and developed process improvements that streamlined FinCEN and OFAC search processes, resulting in an annual cost savings. * Enhanced effectiveness of partner relationships by emphasizing and increasing interaction with related departments including Loan Servicing, Policies and Procedures, Production and Legal. * Implemented a Servicing Compliance Collaboration Web Site to provide servicing employees with easy access to critical data related to changes to regulations, loan servicing polices, GSE servicer guides, and investor and insurer memos. * Successfully managed administration of the Privacy Program for Loan Servicing including overseeing annual mailings, state-specific mailings, servicing system updates and user acceptance testing.

*Developed servicing compliance program including hiring and training of Servicing Compliance Analysts.* Researched servicing or regulation compliance issues for Compliance Senior Management.* Proactively reviewed and evaluated all new Loan Servicing initiatives (regulation, process or policy changes) and provided expertise to cross-functional Loan Servicing teams about potential compliance issues. * Closely collaborated with Loan Servicing teams to identify solutions that achieved full compliance while meeting business objectives.* Provided compliance expertise to teams that focused on the mortgage process as a whole, loan application through servicing.

* Performed regulatory research and implemented updated required changes in policies, procedures and publications.* Reviewed Loan Servicing manuals and training materials ensuring policies procedures relating to compliance were accurate and current. * Reviewed all Loan Servicing policies and procedures prior to issuance to ensure accuracy and ease of understanding. * Served as key point of contact regarding compliance issues within the Loan Servicing division. * Ensured all internal/external audit findings were resolved and procedures were implemented.

* Supported the Risk Management Department’s compliance & regulatory reporting requirements for the Home Mortgage Disclosure Act (HMDA).* Maintained data integrity of the HMDA database and prepared monthly and quarterly reports to the field for corrections edits and to Senior Management for review. Filed the annual HMDA Loan Application Register (LAR) as required. * Participated in merger related transition of LAR from PNC Mortgage database to Washington Mutual platform.

Elementary Education Foreign Studies Graduate Workshop

Activities and Societies: Participated in graduate studies program teaching in Wales, Great Britain

Bs, Education - Elementary & Special