Colleen Frazier Email & Phone Number

Dallas/Fort Worth Area

Global account management of domestic and international relocation programs.Responsible for managing all aspects of new client implementations with collaboration with Operations, IT, Accounting and Reporting. Develop project roadmaps and success metrics, consistently meet milestones and goals, and regularly measure and communicate progress. Manage client relationships including regular client visits, quarterly and annual business reviews. Develop account specific strategies (SWOT) and maximize client revenue opportunities and company retention initiatives. Responsible for policy training of the assigned team members. Advise business leaders regarding timing of immigration processes and relevant business impact.

Houston, Texas, United States

Responsible for daily service delivery to meet or exceed service level agreement while managing client's business needs, expectations and goals. Worked closely with network of partners in over 100 countries and company's 14 global offices to ensure exceptional service delivery. Client advocate for overall client issues in the areas of billing, reporting, compliance, policy, cost management, operations and systems. Provided training, coaching and mentoring global team members. Preparation of presentation and reports for client quarterly and annual business reviews. Delegated assignments based on site plans, project needs and knowledge of individual team members. Maintained the highest levels of confidentiality, poise, and professionalism when dealing with sensitive information and business matters