Responsible for program initiatives, organizational strategy, executive collateral, OPEX Management, and chief of staff activities for Dell Technologies Select & Telecom Systems Business Global Business Operations. Passionate about team development and process improvement.

As Program Manager for the TLA Program, I handled marketing, communications, and training/enablement for our team and cross-functionally. I also project managed 15-20 projects cross-functionally and ran our executive steering committee to review progress on new initiatives and offerings.

•Responsible for reconciling complex financial transactions in mainframe systems for 38 offices throughout the country.•Solicit, collect, and reconcile past due premium in excess of $150,000.•Track and update initial premium metrics to meet and exceed company goals.•Create and consult on process documents to improve efficiency and accuracy of standard processes.•Participate in weekly staff meetings, one-on-ones, and video conferences and provide follow-up and communications.•Interview team members regarding case difficulties and maintain tracking spreadsheets to share with internal partners in order to improve cross-team communication and identify training opportunities

Create interactive training modules using Adobe Captivate. Consult on and designing internal and external marketing videos using GoAnimate.Organize as project manager on proof of concept projects.Collaborate in Design Thinking sessions to brainstorm fresh, innovative ideas.Streamline and revitalizing policy administration letters to improve outreach to insured.Participate in weekly staff meetings, one-on-ones, and video conferences.

Strong decision making and time management skills as lead hostess and server.Able to multi-task, stay organized, and prosper from constructive criticism.

Head of soliciting, coordinating, and packaging items for Silent Auction which earned over $10,000.Managing and delegating day-of-event logistics, helping the event raise over $200,000. Designing event collateral (Ad Journal, Signage etc).

Seasonal