Colleen Gifford Email & Phone Number

London, United Kingdom

I am a product specialist on Intapp's Risk & Compliance solutions, primarily Intapp Walls. Intapp Walls helps professional services organisations centralise their security policies and ensure all sensitive client and matter data is protected. As Solution Advisory Director, I do the following:- Provide product review sessions with the ~250 organisations using the product, including some of the largest law firms in the world. - Facilitate workshops to understand how firms use the product,… Show more I am a product specialist on Intapp's Risk & Compliance solutions, primarily Intapp Walls. Intapp Walls helps professional services organisations centralise their security policies and ensure all sensitive client and matter data is protected. As Solution Advisory Director, I do the following:- Provide product review sessions with the ~250 organisations using the product, including some of the largest law firms in the world. - Facilitate workshops to understand how firms use the product, train their teams in features they may not be familiar with, and provide recommendations on how they can get more from the product to solve their business problems.- Conduct user groups and 'communities of success', both in-person and virtually via webinars, to foster a community of users of the product.- Present topics related to security and risk at Intapp customer and industry conferences- Generate blog posts and articles describing best practices and product features.- Provide client input to the product management and development processes to ensure the product evolves to meet the clients' requirements. - Liaise with other vendors regarding current or potential integrations.- Provide subject matter expertise to the sales and marketing teams. Show less

London, United Kingdom

I am a product specialist on Intapp's Risk & Compliance solutions, primarily Intapp Walls. Intapp Walls helps professional services organisations centralise their security policies and ensure all sensitive client and matter data is protected. As Solution Advisory Director, I do the following:- Provide product review sessions with the ~250 organisations using the product, including some of the largest law firms in the world. - Facilitate workshops to understand how firms use the… Show more I am a product specialist on Intapp's Risk & Compliance solutions, primarily Intapp Walls. Intapp Walls helps professional services organisations centralise their security policies and ensure all sensitive client and matter data is protected. As Solution Advisory Director, I do the following:- Provide product review sessions with the ~250 organisations using the product, including some of the largest law firms in the world. - Facilitate workshops to understand how firms use the product, train their teams in features they may not be familiar with, and provide recommendations on how they can get more from the product to solve their business problems.- Conduct user groups and 'communities of success', both in-person and virtually via webinars, to foster a community of users of the product.- Present topics related to security and risk at Intapp customer and industry conferences- Generate blog posts and articles describing best practices and product features.- Provide client input to the product management and development processes to ensure the product evolves to meet the clients' requirements. - Liaise with other vendors regarding current or potential integrations.- Provide subject matter expertise to the sales and marketing teams. Show less

London, United Kingdom

Principal link between IT and the business. Work with key stakeholders within my allocated legal and support departments in order to deliver system and process improvements which will benefit the firm and our clients. I have a solid understanding of working practices and specialist applications used within my allocated departments as well as a good understanding of the firm as a whole. Work with the IT Project teams and the business in order to identify, develop and implement changes to… Show more Principal link between IT and the business. Work with key stakeholders within my allocated legal and support departments in order to deliver system and process improvements which will benefit the firm and our clients. I have a solid understanding of working practices and specialist applications used within my allocated departments as well as a good understanding of the firm as a whole. Work with the IT Project teams and the business in order to identify, develop and implement changes to systems and processes in order to realize anticipated benefits. Educate IT staff on the business and working practices. Show less

London, United Kingdom

Product Manager for the Omnia matter-centric document and email management solution and associated products. Responsible for planning and execution throughout the product lifecycle, including gathering and prioritizing business requirements, defining the product vision and working directly with the development team to add new features. Conducted user forums and requirements gathering sessions directly with the business for enhancements and system changes. Participated in external forums to… Show more Product Manager for the Omnia matter-centric document and email management solution and associated products. Responsible for planning and execution throughout the product lifecycle, including gathering and prioritizing business requirements, defining the product vision and working directly with the development team to add new features. Conducted user forums and requirements gathering sessions directly with the business for enhancements and system changes. Participated in external forums to stay current on the legal technology/document management industry as a whole. Show less

London, United Kingdom

Manager of a team of software developers who developed and maintained the Omnia matter-centric document and email management solution as well as associated utility applications. Helped to define software development processes and provided quality assurance oversight.

Washington D.C. Metro Area, Working With Clients Across North America And Europe

Responsible for managing and delivering consulting services projects as well as line management duties for several project managers located across the US. Consulting services projects focused on enterprise document management and knowledge management implementations as well as migrations from alternative products. Assisted sales staff with pre-sales presentations and prepared demo solutions and systems. Prepared and delivered presentations at our global user conferences.

Washington D.C. Metro Area

Responsible for managing the document management system support team at a US government agency with 12 offices across the US and about 3,000 users in total. Line management responsibility for seven team members. As team leader, I established support processes, trained new team members, dealt with escalated customer support issues and performed project management and implementation tasks for major system upgrades.

Mclean, Virginia

Delivered many projects, specializing in implementing Novell NetWare and Microsoft Active Directory networks, as well as various software applications as required by our clients. I achieved Novell NetWare Master Certified NetWare Engineer (MCNE) and Microsoft Certified Systems Engineer (MCSE) certifications.

Falls Church, Virginia

Provided on-site Novell NetWare network administration and support at a large US government agency. This role required a Top Secret security clearance. Line management responsibility for three support analysts.

Falls Church, Virginia

Provided on-site UNIX system management and network administration at Andrews Air Force Base in Camp Springs, Maryland, USA.

Masters, Telecommunications

Bs, Computer Science