Colleen K Akey Email & Phone Number

Syracuse, New York, United States

• Creating, confirming, changing or canceling transportation trips for Medicaid Enrollees to andfrom medical appointments, over the phone.• Solving problems regarding trips and transportation providers. Adding trip concerns to invoices.• Researching doctor NPI and medical facility locations to submit requests to be added in the system.• Made ALL-STARS for 0 missed calls. Scored in top performers for SA 90% and above.

Rochester, Ny

• Assisted clients and managers concerning office reservations over the phone and in person.• Delivered incoming mail to client offices. • Organized and filed incoming mail for virtual clients. Emailed specific clients of mail.

Rochester, New York Metropolitan Area

• Accurately entered and updated contract information into the database.

Rochester, New York Metropolitan Area

• Answered calls. Guided clients on Paychex Flex site to retrieve their tax statements.

Rochester, New York Metropolitan Area

• Confirmed and processed terminations of employee benefit coverage in HRIS.

Rochester, New York Metropolitan Area

• Processed workers' comp renewals and cancellations.

West Henrietta, New York, United States

• Tracked employee benefit documents in returned mail envelopes. Updated addresses, as necessary.

Rochester, New York Metropolitan Area

• Confirmed and processed terminations of employee benefit coverage in HRIS. Made Top 5 Confirmer.

Rochester, New York, United States

• Entered customer prescription order details for lenses and/or frame styles into the database.• Gave electronically processed orders to be done in house to the supervisor.• Assisted managers and coworkers with additional order needs.

Lawrence Township, New Jersey, United States

• Verified that prescription orders in the database matched the scanned original. • Made sure that each prescription included the doctor's signature. • Communicated with managers about PDF's with errors, and moved them to specific folder.

Ewing, New Jersey, United States

• Compared PDFs of “Initial Escrow Account Disclosure Statements” with records in Tax Process Notes. Approved or altered dates.

Pennington, Nj

• Helped customers at the register for smooth and speedy transactions.• Provided answers and solutions for customers.• Tagged and separated laundry for cleaning.

Newtown, Pa

• Scanned and uploaded submitted transcripts into candidate’s account. • Entered necessary information from transcripts. • Ensured that each final GPA and total hours on the transcript matched the information in the system.

Ewing, New Jersey, United States

• Edited student answer sheets digitally by entering what is written, rather than bubbled. • Retrieved answer sheets with errors from their assigned locations to be hand scored.• Hand scored student answer sheets, checking how many bubbles lined up with the answer card.

Pennington, Nj

• Confirmed, changed, and cancelled appointments. Took messages. Filled prescriptions and provided NPI, as needed. • Checked in patients as they arrived. Collected payment during check-out. • Pulled patient charts for the following day, and ensured that they were current.

Princeton, New Jersey

• Helped customers with their transactions and returns, efficiently. • Advised customers on the sales floor about product uses and locations.• Answered phones and direct calls as necessary, using the radio to alert managers and other departments.

Lawrenceville, Nj

• Maintained store presentation. Restocked low or empty merchandise.• Handled transactions with customers confidently, including refunds and credit card authorizations on touchscreen register.• Arranged books on front shelves for liquidation, as well as for purchase or rental by students.• Collected books from shelves according to author, title and ISBN for liquidation, as well as for student online orders.

Ewing, Nj

• Fielded calls and greeted visitors.• Performed data entry. Maintained files and spreadsheets.• Prepared all correspondences.

Remote

• Wrote first drafts of video scripts on LGBT topics. Wrote articles and quizzes for the website previously known as SheWired. • Edited video scripts written by others. • Provided researched ideas for future videos.

Bachelor Of Arts (B.A.), English/Writing

Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: GSA, Tutoring• Assistant tutor with a professor for a student in English. • Actively involved with Gay-Straight.