Colleen Jensen Email & Phone Number

Fort Collins, Colorado, United States

Greater Fort Collins Area

Project and business coordination including: Training groups of up to 30, supervision of up to 50 people, development and implementation of business and operation procedures, conduct of Elections based on statutory laws and rules, project management, purchasing and procurement, budget tracking (~$2M), invoice processing, entity reimbursement billing, cost tracking, federal and state grant management ($1.2M), emergency management and contingency planning

Greeley, Colorado, United States

Met with students to evaluate class completion and additional requirements to graduate. Advice on class substitutions and Graduate Programs. Develop reports and lists to confirm graduation eligibility for each college. Communication to student on the actual graduation event including cap/gown ordering, special honors, etc. Project management coordination with University Facilities for graduation event. Troubleshoot/Answer questions on the day of the graduation events.

Fort Lupton, Colorado, United States

Review of all applications for eligibility. Complete paperwork for quality assurance in making sure that clients were paid what they were entitled to. File claims on anything that was in error.

Loveland, Colorado, United States

Data analysis and project management for a computer technical support call center. Managed technician performance and call statistics, monitored calls for accuracy. Performance evaluations and customer satisfaction surveys. Worked with upper level directors and managers to evaluate and hire technicians. Managed trainings and product roll-outs. Supported call centers in India and Costa Rica which included training and product information, call center metrics and updates and satisfaction surveys. Worked with local outsourcer groups which included contract management and technical support training and customer satisfaction.