Manage the daily operations of two multifamily properties with 325 units and oversee leasing and maintenance teams. • Exceeded projected 2024 budget by 74% due to collecting more additional income (accelerated rent, pet, parking and application fees, and guest suite reservations.)• Daily tasks include resident renewal negotiations, lease reviews, policy enforcement, regular property inspections, and ensuring safety and aesthetic standards compliance. • Enact marketing strategies to… Show more Manage the daily operations of two multifamily properties with 325 units and oversee leasing and maintenance teams. • Exceeded projected 2024 budget by 74% due to collecting more additional income (accelerated rent, pet, parking and application fees, and guest suite reservations.)• Daily tasks include resident renewal negotiations, lease reviews, policy enforcement, regular property inspections, and ensuring safety and aesthetic standards compliance. • Enact marketing strategies to ensure maximum occupancy rates and minimal vacancy periods. My resident retention initiatives have resulted in an impeccable 10% increase in lease renewals and significantly reduced turnover rates in 2024.• Prepare monthly management reports, track expenses and income to meet and exceed financial objectives and maximize profitability. • Cultivate and maintain strong relationships with residents, vendors, associates, and the business community to consistently deliver superior client service. Created a discount program called Neighborhood Perks with nearby businesses to provide a new amenity to residents and drive business to the community.• In 2023, the properties received gold and silver awards at the annual MMHA Star Awards for Elevator Community of the Year. Show less

Managed leads and delivered high-quality customer service resulting in a 98% average occupancy.• Grew property’s social media presence, increased our reach to target accounts by over 52% in three months.• Fostered fruitful partnerships with local businesses and community members, executed monthly resident events and contests.• First place winner of WPM’S Leasing Olympics competition in 2021, an annual, company-wide competition that showcases the industry's best practices and… Show more Managed leads and delivered high-quality customer service resulting in a 98% average occupancy.• Grew property’s social media presence, increased our reach to target accounts by over 52% in three months.• Fostered fruitful partnerships with local businesses and community members, executed monthly resident events and contests.• First place winner of WPM’S Leasing Olympics competition in 2021, an annual, company-wide competition that showcases the industry's best practices and techniques in leasing and customer service. Show less

Helmed an award-winning, highly rated DJ company and event management company recognized for excellent customer service and the execution of seamless events.• Provided personalized customer support, contract negotiation, and day of event management,• Developed brand strategy, managed a team of 8 DJs, oversaw all social media and promotions, developed systems and standards to enhance quality of services.• Clients included West Elm, Etsy. Electric Literature, J Crew, Food & Wine… Show more Helmed an award-winning, highly rated DJ company and event management company recognized for excellent customer service and the execution of seamless events.• Provided personalized customer support, contract negotiation, and day of event management,• Developed brand strategy, managed a team of 8 DJs, oversaw all social media and promotions, developed systems and standards to enhance quality of services.• Clients included West Elm, Etsy. Electric Literature, J Crew, Food & Wine Magazine, Madewell, Housing Works, Dreamland Roller Disco, and the Renegade Craft Fair. Show less

Conducted comprehensive analyses to evaluate competitors’ market performance, identified key strengths, weaknesses, opportunities, and threats leading to strategic branding and marketing opportunities.• Synthesized data, uncovered relevant trends and patterns from interviews, affinity maps, and competitive and comparative analyses and presented research results and recommendations to the client and team, providing valuable insights for development of impactful branding and marketing… Show more Conducted comprehensive analyses to evaluate competitors’ market performance, identified key strengths, weaknesses, opportunities, and threats leading to strategic branding and marketing opportunities.• Synthesized data, uncovered relevant trends and patterns from interviews, affinity maps, and competitive and comparative analyses and presented research results and recommendations to the client and team, providing valuable insights for development of impactful branding and marketing initiatives. Show less

•Project Manager: worked cross-functionally with our remote team and client, presented research findings to stakeholders to build a useful, needed product. Created and managed timelines, set milestones, statement of work, project plan, and led client co-design lab.•Research Lead: Conducted external research, competitive & comparative analysis, user interviews, usability tests to empathize with users, and learn about how clients and freelancers interact and work together via online… Show more •Project Manager: worked cross-functionally with our remote team and client, presented research findings to stakeholders to build a useful, needed product. Created and managed timelines, set milestones, statement of work, project plan, and led client co-design lab.•Research Lead: Conducted external research, competitive & comparative analysis, user interviews, usability tests to empathize with users, and learn about how clients and freelancers interact and work together via online platforms.• Synthesized data into personas and user stories.• Wrote app copy to ensure company brand, tone, and personality as well as continuity. Show less

Graduate of General Assembly’s full-time remote immersive User Experience Design program. Completed 400+ hours of professional training over twelve weeks.• Practiced user-centered design methods and developed design thinking skills• Conducted user interviews, qualitative/quantitative research, competitive research, and usability tests• Built wireframes, mockups, and prototypes for client projects• Collaborated remotely with colleagues and stakeholders to meet project goals•… Show more Graduate of General Assembly’s full-time remote immersive User Experience Design program. Completed 400+ hours of professional training over twelve weeks.• Practiced user-centered design methods and developed design thinking skills• Conducted user interviews, qualitative/quantitative research, competitive research, and usability tests• Built wireframes, mockups, and prototypes for client projects• Collaborated remotely with colleagues and stakeholders to meet project goals• Proficient in wireframing/prototype software including Sketch, Figma, and AdobeXDStudent Projects:CUESA (Center for Urban Education about Sustainable Agriculture) - Designed a learning app to teach food sustainability using quizzes and games• Research Lead on a team of three designers• Created screener survey, competitive and comparative analysis, conducted user interviews and analyzed data to uncover patterns around challenges with food waste.• Synthesized data to create personas and an experience map• Created user scenarios, usability test scripts, and conducted said tests. Amoeba Music - e-Commerce website redesign• Solo project• Created screener surveys, conducted external research, heuristic evaluation, competitive and comparative analysis, user interviews and scripts, task Analysis, conducted usability tests, and user scenarios to meet user challenges and needs.• Synthesized data into a persona, conducted closed card sort to inform site map and user flows• Utilized Sketch and Invision for wireframes and prototyping Show less

Premier real estate company featuring thousands of luxury properties for sale/rent in NYC.• Advertised and marketed available rental unit listings using social media in Brooklyn, Manhattan, and Queens.• Qualified and evaluated prospect’s financial records to meet preferences, budgets, and timelines.• Supported clients through the leasing process, addressing concerns and communicating with all parties to ensure a seamless experience.

Live-action production company that specialized in television commercials and music videos.Represented a diverse catalog of talented commercial and music video directors, acting as their primary point of contact and advocate throughout the pre-production process.• Cultivated and maintained strong relationships with cross-functional teams, including producers, creative directors, and clients, ensuring seamless collaboration and successful project outcomes.• Identified and engaged… Show more Live-action production company that specialized in television commercials and music videos.Represented a diverse catalog of talented commercial and music video directors, acting as their primary point of contact and advocate throughout the pre-production process.• Cultivated and maintained strong relationships with cross-functional teams, including producers, creative directors, and clients, ensuring seamless collaboration and successful project outcomes.• Identified and engaged with key decision-makers at client organizations, actively securing new business opportunities.• Client accounts included prominent brands such as Target, Clean & Clear, GLAAD, GE, Blistex, Hershey's, Lifetime, and Domino Records. Show less

Played a pivotal role in client retention and revenue growth in industry startup by actively identifying and pursuing potential clients in new and established customer bases.• Led product demonstrations and collected valuable customer feedback to present to engineering and product teams. Articulated needed features, prioritized customer needs and desires, and assisted with design decisions.• Researched competitors to seek opportunities and additions to add to our product and offerings.