Colleen Seeley Email & Phone Number

Rochester, New York Area

Responsible for the design and delivery of all client and staff training.•Design and deliver all training programs; including lesson plans, presentations, task aids, and quick start guides.•Deliver an average of nine training programs a month.•Designed and maintain training evaluation tool.•Collaborate with Project Managers to understand client needs and meet all deliverables accurately and on time.•Proactively communicate any client issues to Project Managers.•Document, research, and follow up with all client questions.

Rochester, New York Area

Brought on board for six month contract to develop end user documentation and deliver training to support new Graphical User Interface of Workforce Management software.•Delivered online training to an average of forty end users per session.•Developed 22 pieces of user documentation including job aids and reference guides.•Improved end user transition to new GUI by developing eighteen custom business procedure guides.

Rochester, New York Area

Responsible for creating the customer service experience including developing a standard implementation process and product training courses. Worked in a fast paced environment to define customer requirements and manage all new customer implementations. Created customer training program including standard training curriculums and end user documentation.•Primary point of contact for all customers.•Consulted with new customers to identify customer’s requirements, timelines, and develop project plans.•Managed the completion of all team deliverables.•Prepared and maintained all client documentation.•Proactively communicated status to clients and internal teams.•Conducted pre and post implementation consultations to ensure effective system use.•Delivered an average of two end user trainings a month.•Developed product training courses for seven web based products.

Rochester, New York Area

Brought on board for a one year contract to manage the site readiness of 150+ North American locations as they transitioned to IP Telephony and to manage the training delivery for over 45,000 end users.•Developed and maintained the site readiness plan for 150+ locations.•Coordinated the end user communication process including emails and informational website.•Proactively resolved any site issues and communicated status to management team.•Managed deliverables of third party training vendor.•Managed the Xerox on boarding process for implementation vendor.

Rochester, New York Area

Responsible for combining the Training and Technical Writing departments to create a cohesive and successful user experience with company products by managing a team of 4 Technical Writers and 2 Trainers, assigned project to team members based on product knowledge and customer needs and ensured all work was completed accurately and on time.•Successfully delivered product training programs and user documentation before new software releases for the first time in company history.•Created and maintained documentation development schedule for an average of five product releases a year.•Built relationships with Engineering, Quality Assurance, Technical Support and Project Management departments to understand customer requirements and product capabilities and ensured they were reflected in all Department deliverables.•Coordinated and scheduled all customer training programs.•Mentored Trainers and Technical Writers.

Rochester, New York Area

Promoted to this position to combine the Project Management and Training departments to create a more efficient and customer focused service offering. Managed a team of 3 project Managers, 4 Trainers, and a $525,000 budget.•Supported the pre-sale process, implementation and launch of a customer’s TargetVision system, generating an average of 15% additional revenue per sale.•Researched, developed, and documented system solutions for prospective clients.•Managed the Implementation Team in site surveys, system design, implementation, and training.•Created and maintained service calendar that averaged sixteen implementation and training events each month.

Masters Of Science, Instructional Technology

Bachelor Of Arts, Sociology

High School Diploma, College Prep