Colleen Thompson Email & Phone Number

T-Mobile

Led team of product managers to plan and launch mobile phones, tablets, and supporting software. Directly managed key technology partnerships and led go-to-market in all channels. • Led broadband device strategy including developing new sales channels, expanding online sales, and reducing inventory risks.• Proposed and developed OEM program to certify new partners and streamline processes to reduce time to market.

Bellevue, Wa

Led Product Management team and cross-functional teams to produce T-Mobile’s broadband products and solutions. Changed Product Management focus from HotSpot to Mobile Broadband, introducing tablets and laptops, customer facing apps, marketing offers, and back-office support.• Studied analytics, focus groups, customer feedback, and marketing insights to develop customer focused products and service offerings.• Defined and launched new payment models including bundled subscriptions, pay as you go, and prepaid cards using Agile methodology.• Led Broadband customer retention initiatives gaining 40% improvement in 4 months.

Bellevue, Wa

Ran Product Management and Business Operations for T-Mobile HotSpot. Delivered products and services instrumental to making T-Mobile HotSpot most recognized T-Mobile brand in US with 2nd largest global Wi-Fi footprint.• Led T-Mobile’s successful launch of first Wi-Fi roaming in US, in partnership with AT&T, increasing airport coverage 70% and establishing T-Mobile as a world leader in Wi-Fi roaming. • Defined partner development tools, including APIs, to enable partners to manage content.• Active member of World Broadband Alliance. Co-authored international UX design and content management guidelines.• Collaborated with cross-functional teams, reducing costs and minimizing operations, ultimately increasing profits while transitioning to newer technologies.

Bellevue, Wa

Responsible for gathering data on schedules, inventory, costs, and quality. Developed weekly and monthly reports. Presented reports to Sr Managers and VP of Marketing. Expanded role to include overseeing project planning and partner communication.

Bellevue, Wa

Oversaw 9 direct reports, including research, product management and business operations. Defined product and solution requirements. Designed and delivered product and technology training to Sales and Consultancy. Wrote and drove product and solution requirements, including product features and functionality, usability, interoperability, implementation tools, training tools, quality goals and benchmarks. • Developed requirements and drove delivery of company’s first GSM solution, significantly expanding the potential market worldwide. • Analyzed market, technology, sales requirements, customer business drivers, competition and service needs, creating and evolving product strategy.• Established streamlined processes and continuing metrics for costs, quality, service, sales and implementation cycle times and customer satisfaction, improving planning and meeting customer needs.

Redmond, Wa

Defined worldwide product direction, product requirements and program plans, focusing on regulatory and internationalization requirements to enter UK and Japan markets. Developed and delivered effective sales training for International Sales and Sales Engineering teams.

Bachelor Of Applied Science (Basc)

Bachelor Of Applied Science (B.A.Sc.)