Anna Collier Email and Phone Number
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Anna Collier personal email
Passionate about Customer Experience - I have dedicated my entire professional career to understanding the needs of customers, employees and students, and providing them the tools and knowledge they need to accomplish their goals. A significant part of this is related to identifying the root causes of key pain points along customer/ employee/ student journeys, across different channels, industries and cultures, in order to make continuous improvements that not only positively impact customers but also result in positive financial return for companies.
Medallia
View- Website:
- medallia.com
- Employees:
- 2104
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Regional Director, Client Success: Noram West And LatamMedalliaMiami, Fl, Us
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Regional Director, Client Success: Noram West & LatamMedallia Feb 2024 - PresentMiami, Florida, United States
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Regional Director, Customer Success: LatamMedallia Jul 2020 - Feb 2024Miami, Florida, United StatesStrategic advisor and advocate for clients, assuring value realization by enabling clients to achieve their business objectives via superior CX / EX program maturity and impact. • Launched first CSM strategy for Medallia's Latin American region, focusing on account health measurement, value realization, churn reduction, program growth. • Lead LatAm Customer Success team: Recruit and develop talent. Motivate team via consistent strategy, clear deliverables & ownership, training & tools, sense of connection within team and overall ecosystem.• Generate synergies and strong working-relationships with internal audiences to support customer and LatAm ecosystem (sales, professional services, products, partners, engineers, architects, content, marketing).• Develop client onboarding and value realization best practices for LatAm region, in addition to account-specific strategic engagement roadmaps. Lead creation and/or translation of client-facing content into Spanish & Portuguese.• Ideated, implemented, grew and currently co-lead Medallia’s first client Thought Leadership communities in LatAm (500+ community members).• Certified in: Medallia Product Certification (MPC), 2022; CX Professional, 2021; OCEM, 2018
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Customer Experience & Transformation ManagerMillicom (Tigo) Oct 2016 - Jul 2020Miami• Led the development, adoption and continuous evolution of a state-of-the-art regional customer experience management methodology for Millicom (Tigo).• Mapped customer journeys (‘as is’ and ‘to be’) for use in regional business transformation projects and local continuous improvement.• Selected, implemented and led adoption of Medallia SaaS platform across 9 operations simultaneously; currently providing visibility of CX interactions at 34 touchpoints and 11 contact channels, along 12 customer journeys and 5 levels of granularity, and receiving 250k+ textual responses monthly. -
Customer Experience Manager - Tigo Business Latin AmericaMillicom (Tigo) Mar 2015 - Sep 2016Miami/Fort Lauderdale Area• Developed and implemented regional customer experience strategy for corporate business unit. • Managed customer experience from the regional level for the corporate business units in Latin America, including churn management, retention policies, customer satisfaction, customer loyalty, voice of the customer, moments of truth, channel and service differentiation, and learning and development.
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Tigo Business Learning And Development ManagerMillicom Sep 2014 - Feb 2015Miami/Fort Lauderdale Area• Managed training program for Tigo Business LatAm. 500+ people in 6 countries enrolled.• Responsible for curricula development, course selection and creation, internal program marketing efforts, program impact dashboard, external vendor negotiations for in-person modules, and program implementation and maintenance.
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Manager Of Intercultural Learning ServicesAfs Intercultural Programs Mar 2011 - Jun 2013New York, Ny• Led AFS organizations in creation of standardized trainings, generating strategic alliances with ministries and external organizations, and improving AFS cross-organization collaboration.• Developed, with 9-person team, recruited for and implemented 4-level 100hr network-wide training program to develop intercultural competence (cultural awareness, conflict resolution, adaptability) in AFS staff, volunteers. 2000+ people across 36 AFS organizations currently enrolled. • Analyzed cultural characteristics and norms of countries with AFS presence, then adapted educational materials, trainings and strategy direction according to specific cultural needs. -
Intercultural Learning Project ConsultantAfs Intercultural Programs Aug 2009 - Feb 2011New York, Ny• Investigated AFS network regarding access to educational materials and internal intercultural competence. Identified weaknesses and developed solutions that could be met via a network-wide digital database.• Managed development and maintenance of digital database. Negotiated savings of $US 20K on development of database with external IT programmers.
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Professor: English, Pedagogy And LinguisticsUniversidad Austral De Chile Jul 2005 - Jun 2009Valdivia, Chile• Designed objectives and structure for a new four-year undergraduate major as part of a 3-person team.• Developed and taught 18 original semester courses.• Created evaluation system for new major.
Anna Collier Skills
Anna Collier Education Details
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4.0/4.0 -
3.9/4.0
Frequently Asked Questions about Anna Collier
What company does Anna Collier work for?
Anna Collier works for Medallia
What is Anna Collier's role at the current company?
Anna Collier's current role is Regional Director, Client Success: NORAM West and LATAM.
What is Anna Collier's email address?
Anna Collier's email address is an****@****afs.org
What schools did Anna Collier attend?
Anna Collier attended Insead, University Of The Pacific, Central Washington University.
What skills is Anna Collier known for?
Anna Collier has skills like Intercultural Communication, International Education, Training, Organizational Development, Leadership, Strategy, Intercultural Awareness, Project Management, Public Speaking, Strategic Planning, Intercultural Relations, Higher Education.
Who are Anna Collier's colleagues?
Anna Collier's colleagues are Leah Wood, Tyler Kelley, Jesse S. Holcomb, Oded Herbst, Dana Erdmann, Seth Einbinder, Diego Beltrán.
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Anna Collier
Administrative Associate | Jackson School Of Geosciences | The University Of Texas At AustinAustin, Tx -
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