Collin Davy Email & Phone Number

Brighton, Mi

• Coach and mentor team members to develop and enhance their sales, service and loan skills in order to provide the best member experience and to promote individual growth and development.• Promote teamwork to encourage employee engagement and empower team members with the necessary means to provide outstanding service to members.• Demonstrate outstanding communication skills when providing professional responses to complex or sensitive service and loan issues. Think creatively and use… Show more • Coach and mentor team members to develop and enhance their sales, service and loan skills in order to provide the best member experience and to promote individual growth and development.• Promote teamwork to encourage employee engagement and empower team members with the necessary means to provide outstanding service to members.• Demonstrate outstanding communication skills when providing professional responses to complex or sensitive service and loan issues. Think creatively and use sound judgment when investigating and resolving service matters, while striving to obtain the best solution and assure a high degree of member satisfaction. • Engage in open and honest conversations with team members to ensure expectations are clear, hold team members accountable to expectations, recommend promotions, develop action plans, and work with Human Resources on various performance issues. • Expand and grow strong relationships among peers and other departments; encourage open communication and collaboration. • Provide direction on all operational aspects, including audit procedures. Utilize exceptional business awareness when developing, implementing, maintaining, and revising operating procedures. Show less

Lansing, Mi

• Respond to telephone and internet inquiries from members, prospective members, branch personnel, dealers and vendors by answer questions, explaining loan information, originating and processing personal loan applications. • Enhance member experience by cross selling credit union products and services.• Work with applicants to maintain quality control on application files. • Maintain current knowledge of and enforce Credit Union policies and procedures. Use good… Show more • Respond to telephone and internet inquiries from members, prospective members, branch personnel, dealers and vendors by answer questions, explaining loan information, originating and processing personal loan applications. • Enhance member experience by cross selling credit union products and services.• Work with applicants to maintain quality control on application files. • Maintain current knowledge of and enforce Credit Union policies and procedures. Use good problem-solving skills and judgment to independently resolve member requests. • Follow up with members to assist with completing approved loans and processes. • Adhere to lending regulations with every member interaction. Show less

Chicago, Il

Served as dedicated contact for assigned client portfolio, ensuring prompt and effective problem resolution.• Listened effectively to client concerns, accurately diagnose their treasury service needs and recommend course of action.• Followed up with clients in a consistent and timely way that demonstrates a commitment to ensuring their satisfaction and meets standards of responsiveness.• Collaborated with Sales and Relationship Managers in relationship planning… Show more Served as dedicated contact for assigned client portfolio, ensuring prompt and effective problem resolution.• Listened effectively to client concerns, accurately diagnose their treasury service needs and recommend course of action.• Followed up with clients in a consistent and timely way that demonstrates a commitment to ensuring their satisfaction and meets standards of responsiveness.• Collaborated with Sales and Relationship Managers in relationship planning efforts.• Provided analysis, interpretation and recommendations around treasury service issues as input to product design, sales, operations and implementation process improvement.• Facilitated complex client problem resolution with cross functional representatives or groups, as appropriate.• Served as an advocate for individual clients and escalate issues as necessary to facilitate the timely resolution of service problems.• Analyzed client inquiries through on-line tracking system.• Performed onsite visits with clients to discuss servicing trends and identify needs.• Demonstrated an in-depth working knowledge of the strengths, capabilities and limitations of Treasury Management Products. Show less

Chicago, Il

• Served as a point of contact to provide prompt and effective service resolution to clients.• Listened effectively to client concerns before actively diagnosing treasury service needs and recommending course of action.• Captured treasury service issue data accurately for documentation and resolution.• Identified process improvement opportunities to allow for more efficient and effective client servicing.• Took timely action to resolve inquiries and following-up with clients in… Show more • Served as a point of contact to provide prompt and effective service resolution to clients.• Listened effectively to client concerns before actively diagnosing treasury service needs and recommending course of action.• Captured treasury service issue data accurately for documentation and resolution.• Identified process improvement opportunities to allow for more efficient and effective client servicing.• Took timely action to resolve inquiries and following-up with clients in a consistent manner.• Demonstrated an in-depth understanding of treasury management operating procedures and capabilities.• Identified revenue leakage and opportunities for cost reduction.• Informed management of any client information that would indicate a risk or an opportunity to the bank. Show less

Chicago, Il

• Assisted internal customers with inquiries concerning conditions of credit, connected risk, real estate credentials, mortgages, vehicle titles, taxes, letters of credit, trust agreements and insurance.• Operated a variety of computer applications and banking systems to create and maintain online account files and reporting.• Maintained database that tracks financials and collateral items for customers.• Prepared status reports and managed lending transaction… Show more • Assisted internal customers with inquiries concerning conditions of credit, connected risk, real estate credentials, mortgages, vehicle titles, taxes, letters of credit, trust agreements and insurance.• Operated a variety of computer applications and banking systems to create and maintain online account files and reporting.• Maintained database that tracks financials and collateral items for customers.• Prepared status reports and managed lending transaction summaries.• Updated insurance records for business contents, property hazard, flood, automobile and builders risk policies for commercial accounts by using established compliance guidelines.• Executed special projects as assigned while balancing regular job functions. Show less

Mba

Bachelor Of Arts - Ba