Expertise in UC platforms ZOOM phone, Cisco and Avaya telephony platforms for more than 20,000 faculty and staff in higher education. Provided training for various departments and school faculty and staff of varying technological backgrounds and expertise on the use of ZOOM phone (soft-client) and it features.Proficient in configuring numerous ZOOM phone call queues and auto receptionists for several University schools and departments.Successfully managed, trained and worked with a team… Show more Expertise in UC platforms ZOOM phone, Cisco and Avaya telephony platforms for more than 20,000 faculty and staff in higher education. Provided training for various departments and school faculty and staff of varying technological backgrounds and expertise on the use of ZOOM phone (soft-client) and it features.Proficient in configuring numerous ZOOM phone call queues and auto receptionists for several University schools and departments.Successfully managed, trained and worked with a team to migrated over 12,500 faculty and staff from Cisco Call manager to ZOOM phone in a twenty-four-month period spanning over 300+ buildings in three states.Main contact for circuit providers COX, ZAYO, Lumen and Verizon on circuit billing and turn up, disconnects and provisioning requests.Migrated over 55,000 DID numbers in multiple states from previous ISDN/PRI’s to IntelePeer PSTN provider utilizing SIP connections.Prepare technical telephony documents for University staff and faculty to follow using Service Now Knowledge base articles as well as created Service Now catalogue items for faculty and staff to request assistance on telephony products Show less

Managed Services support for Arizona State University. Implementation, maintenance and upgrade support on Avaya Aura version 7, AVST voicemail system, Avaya G450 hardware, ISDN PRI, DS3 , SIP and H323 trunks. Supporting 10,000+ VoIP, digital and analog endpoints on the Avaya Aura telephony system. Managed DS3, ISDN/PRI and SIP trunking in support of over 50,000 ASU DID trunks.Support, maintenance and conversion of multiple sites to Cisco Call Manager VoIP endpoints. Support of Cisco… Show more Managed Services support for Arizona State University. Implementation, maintenance and upgrade support on Avaya Aura version 7, AVST voicemail system, Avaya G450 hardware, ISDN PRI, DS3 , SIP and H323 trunks. Supporting 10,000+ VoIP, digital and analog endpoints on the Avaya Aura telephony system. Managed DS3, ISDN/PRI and SIP trunking in support of over 50,000 ASU DID trunks.Support, maintenance and conversion of multiple sites to Cisco Call Manager VoIP endpoints. Support of Cisco 3845, 3945 and 4431 gateways for voice telephony and SIP trunking. Cisco Emergency Responder upgrade and maintenance support for Arizona State University. Show less

Avaya/Lucent PBX installation, upgrade, repair and maintenance on S8730, S8720, S8710, S8700, S8500, S8300 server(s) and LSP (survivable processors. Extensive experience on Avaya Gateway(s) - G700, G650, G450, G350 and G250 installation, maintenance and upgrade support. Troubleshoot and repaired customer switch complications, including IP connectivity and ethernet problems associated with Avaya gateways, servers, val, clan, ipsi and media processor/resource circuit packs. • Install… Show more Avaya/Lucent PBX installation, upgrade, repair and maintenance on S8730, S8720, S8710, S8700, S8500, S8300 server(s) and LSP (survivable processors. Extensive experience on Avaya Gateway(s) - G700, G650, G450, G350 and G250 installation, maintenance and upgrade support. Troubleshoot and repaired customer switch complications, including IP connectivity and ethernet problems associated with Avaya gateways, servers, val, clan, ipsi and media processor/resource circuit packs. • Install, troubleshoot and repair T-1 circuits, DID, loop and ground start lines. Install, maintain, repair and administer Avaya/Lucent and Octel Voice Messaging Systems Show less