Collin Williams Email & Phone Number

Collin WilliamsTraining CoordinatorTandy Leather Factory - Fort Worth, TXSeptember 2019 to Present2019: Fully implemented a LMS system for training employees over 106 retail locations saving the company over 600k a year by eliminating travel cost and reducing the training department to 2 individuals. 2020: Created and disseminated 200+ training modules to over 100 employees on advances subject pertaining to a specific retail niche aiding in customer acquisition, service, and view of the company. 2021: Created training documentation and videos to aid in the roll out of an new POS and ERP system that would be used company wide as well as aided in fault testing said software 2022: Completed a full roll out of the new POS and ERP systems to the company as a whole including all departments as well as 96 retail locations with myself and one other co-worker, fully remote. Provided full, round the clock support to locations in two countries in both an operations and systems role, while continuing to troubleshoot and improve the system. 2023-Present: continue to support all departments with system training and troubleshooting while transitioning back into training retail employees in product knowledge and sales strategies Outside of normal duties: 1. Test product and provide feedback to but product management team as well as vendors for product improvements/corrections 2. Provided marketing team with valid product descriptions that were tailored to the base customer including terminology familiar to the customer 3. Worked direct with customers to resolve issues stemming from either product defects or lack of knowledge on the customers part 4. Attend trade shows and work directly with customers as well as other vendors to establish fruitful relationships 5. Take part in Social media Q&A sessions about product qualities or applications 6. Create step-by-step guides for accomplishing goals in systems tasks 7. Aide retail locations in right-sizing their on hand inventory 8. Aide in integration of store ops policy with system capability and store capabilities

Listed skills include Management, Customer Service, Sales, Microsoft Word, and 39 others.