Collin Haws Email & Phone Number

St. George, Ut, Us

Sunnyvale, Ca, Us

Guide and coach new and potential users who might be unfamiliar with our platformRespond to customer inquiries in a timely manner and within our set SLA’sWork cross-functionally with other team members and departmentsTriage incoming product requests (questions, problems) directly from customers and route them to the appropriate queueUse available resources (Knowledge Base, Confluence, etc.) to find a solution to resolve ticketsOptimize our internal and external documentation when necessary (i.e Help Center, FAQ’s, macros, internal documentation)Communicate and collaborate regarding customer feedback/pain points to appropriate teams

Exton, Pa, Us

● Maintain high customer satisfaction while supporting customers via email and phone on complex technical issues, including problems with various iPipeline products/services.● Identify solutions to work around open issues under investigation or pending resolution.● Respond to client requests/inquiries within the pre-determined timeframe of service level agreement.● Document and track case histories, issues, and actionable steps taken.● Collaborate with all levels of Support and Professional Services to appropriately escalate tickets.

Remote First, Us

● Led new hire customer experience training due to achieving above-average quality assurance and First Contact Resolution (FCR) scores.● Enabled Coinbase to scale internal agent population by 255 total FTE Agents by flexing into a training facilitating role on an as-needed basis.● Ensured appropriate action taken on customer accounts and timely resolution of customer issues by collaborating with multiple agents across different departments.● Met and continuously improved key KPIs, including FCR, Resolution Percentage, and time spent on after call work.

Salt Lake City, Ut, Us

● Reviewed inbound auto loan applications from dealerships within the credit union’s network efficiently and accurately while adhering to credit union lending policies.● Responded promptly/accurately to dealership finance managers both over the phone and through the lending system messaging portal to help them understand the credit union’s indirect lending program.● Exceeded daily production goal of loans decisioned/audited and monitored personal lending portfolio performance.

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

West Jordan, Utah, Us

San Francisco, California, Us

Salt Lake City, Ut, Us

Baltimore, Maryland, Us

Baltimore, Maryland, Us

Baltimore, Maryland, Us

San Antonio, Tx, Us

Englewood, Co, Us

● Performed all cashiering transactions.● Handled customer's questions and concerns.● Balanced all cash drawers and the store vault at least 2x a week.● Cross-sold appropriate products and services to customers.

Coding Bootcamp

General Studies

High School, General Studies