Collin Roberts Email & Phone Number

Palmyra, VA

Charlottesville, Virginia, United States

• Provided leadership to my team, overseeing operations and ensuring cohesive collaboration.
• Administered oversight across multiple JIRA Service Desk environments as a JIRA Service Desk Administrator.
• Managed various JIRA Service Desk (JSD) environments, identifying and implementing improvements in ticket workflow processes.
• Delivered technical support to global customers through service desk tickets, email, and telephone communication.
• Ensured timely acknowledgment and assignment of JSD tickets to the appropriate software engineering teams or subject matter experts.
• Collaborated with the Mission Operations Engineering (MOE) team and Subject Matter Experts (SMEs) to develop actionable plans for resolving customer technical issues.

Hanover, Virginia

• Operated, maintained and constructed military grade communication headquarters
• Ability to build and manage databases with pristine accuracy
• Analyze data and Data entry systematically and manually
• Easily operate under highly stressed induced situations
• Update and organize all files, and forms
• Proficiently operate in uncommon conditions

324 W. Main Street

• Diagnose, Troubleshoot, repair and replace all customer and network troubles
• Locate fiber, perform site surveys for future income growth
• Execute restoration in service interruption events, proactively responds to potential issues
• Install, provision, test, and maintain all equipment included by not limited to Cisco, Huawei, Infinera, Adva, etc.
• Responsible for asset protection, process and handle deliveries
• Operate and maintained tools, testing equipments following all company safety standards

Iraq

Continuously monitor air traffic using radars on multiple bands. Declutter and identify target tracks that appear while maintaining situational awareness on all system statuses. Properly engage targets as needed to defend area of operation. Ensure all system statuses are operational and effective to maintain mission success.

Fredericksburg, VA

• Accurately create and maintain appointments in accordance with company guidelines
• Perform tasks such as closing out purchase orders, balancing differences, and counting received products in a proficient sound and timely manner
• Knowledge of EWM SAP and Retail software
• Maintain and update spreadsheets for catch weight, inventory differences, and incoming purchase orders accurately
• Assist in coordinating a team of 10+ employees
• Assess and fix common and difficult issues through SAP

Fredericksburg, Virginia

• Accurately maintained and balanced cash drawer each day
• Operated teller system to process transactions in a sound and timely manner
• Provided customers with guidance to assess financial needs or goals
• Successfully completed sales goal quarterly
• Provided customers with specials and deals to fit their financial needs
• Maintained and Secured large sums of cash on a daily basis

Fredericksburg, Virginia

• Manage a team of 13+ employees
• Provide on the job training to all new employees
• Reconcile cash drawer at the beginning and ending of each shift
• Operate cash register to process payments accurately
• Greet customers and provide them with the day’s specials or store deals
• Accurately prepare customer orders in a timely manner

Fredericksburg, Virginia, United States