Wesley Collins Email and Phone Number

• Schedule daily service calls for all irrigation technicians, including mapping out routes for service calls, ensuring technicians are on-time to client’s destination.• Provide customer service through telephone calls, email and online communication. Including detailed and accurate accounts of all customer files to ensure they meet the highest expectations.• Maintain a well-organized filing system for processed and unprocessed work orders.• Researches products and orders all parts for service technicians.• Provide occasional telemarketing, based on customers who require irrigation repairs.

• Provided in-depth professional training and development for new agents.• Worked with several Team Leaders to create training and development plans to assist experienced agents with their continued professional growth.• Successfully supervised a data base project focused on international business growth.• Reviewed and assessed customer service calls and cases of assigned agents on a monthly basis for opportunities of growth and self-improvement.• Assisted in ongoing agent training and provided customer service training for seasonal agents.• Served on team assigned to create feedback forms used for quality control of agents’ work.

• Assisted Team-Leader in management of production area by maintaining production schedules and placement of associates to maximize most effective production output.• Responsible for the training employees on the floor and in the classroom on all company procedures.• Created and assembled station training materials in accordance with company guidelines.• Maintained accurate and confidential employee records, including annual reviews, official disciplinary actions, and employment applications.• Provided onsite employee coaching and process trouble shooting for problems as they arose.

• Led all sales floor processes, including directing and coordinating all sales floor events to maximize sales, profits, productivity, ensuring quality guest service and team satisfaction.• Maintained confidential employee records, including annual reviews, drug test results, staff disciplinary actions, and employment applications.• Trained sales floor team-members on essential job functions and company policies and procedures.• Provided superior guest services, handled merchandising and marketing of product, and assisted with other duties as needed.