Colleen O'Sullivan Email & Phone Number

Massachusetts, United States

Leading global Customer Success including the Enterprise, Strategic and Desk teams as well as Access Compliance Customer Success and Technical Customer Success teams.

I believe power grows when it is shared, which is why I’m excited to become a member of the Chiefcommunity. Chief connects and supports a private network of the most powerful women to strengthentheir leadership, magnify their influence, and pave the way to bring others with them. Learn more atchief.com.

Massachusetts, United States

Global Contract Management leader responsible for a team of 150 Contract Managers whose focus is to Renew, Protect, and Delight our $2.5B+ install base of global customers. Responsible for forecasting our business's Gross Revenue Retention, Cancellations and Downgrades, as well as controlled CM Upgrades. Executing both a scaled and high touch customer segmentation operational model. Results driven with a track record of meeting set goals with timeliness, consistency and operational excellence. Keenly focused on promoting cross functional alignment within a global organization to ensure customer success.

Massachusetts, United States

Global leader of 60 post sales professionals focused on improving the customer experience across the customer lifecycle. Our team innovates and transforms the end-to-end HubSpot experience to accelerate customer business growth. We provide access to centralized capabilities across the Customer Success organization. Our capabilities include; implementation consulting, technical discovery, complex solutioning, managing CMS and CRM services, scaling our CS offering with Partners, and identifying sharp edges to improve customer sentiment and experience. Our team's driver of success is growing customer usage. Teams that make up the organization include; Service Consultants, Solution Architects, Customer Experience Specialists, Replatforming Specialists, Partner Accrediation Specialists and Partner Scaled Services.

Dublin, Ireland

Managed ~$392mil in IB ARR across our EMEA Success and Services team. Team of 150 CS professionals consisting of our Scaled CSMs, Strategic Account CSMs, CSMs, Channel Consultants, Professional Services and Customer Onboarding Specialists. Launched our Paris office in 2019.EMEA Avg C$R: 85% vs company avg of 83%RR: 105%

Dublin, Ireland

Responsible for the retention and upsell of HubSpot's EMEA based Customer Success and Services Team. During this time growing from ~$50mil ARR IB to ~$150mil ARR IB making up 26% of HubSpot's total IB with ~14k customers in EMEA. -Drove strategy and execution of EMEA Success and Services -Responsible for building, developing and leading HubSpot's Success and Services organization in Dublin and Germany. -Launched DACH Success & Services in Berlin 2017-Launched EMEA Emerging Leaders Programme in 2017-Hired and recruited talent from across Europe to our Dublin and Berlin office ~80+ employees across the region. -16' Revenue Retention 105% & C$R 85% -17' C$R 87%-18' C$R 85.8%

Dublin, Ireland

-Hired, trained, and managed HubSpot's first International Success and Services team. -Nurtured future leaders within team -99% RetentionThe team consisted of Implementation Specialists, Customer Success Managers, and Channel Consultants. Created and executed playbooks for how to delight and solve for HubSpot's international customer base. Build the team playbooks for customers across EMEA and APAC.

Dublin, Ireland

A 'Founding' member of HubSpot's first international office and EMEA Customer Success team. Lead a team of Account Managers, servicing and providing post-sales, long-term success oriented engagement to HubSpot's international customers.

Cambridge, Massachusetts

Cambridge, Massachusetts

Advised businesses on the development of their inbound marketing strategies and execution of marketing programs by providing expert advice in the areas of: SEO, link building, paid search marketing, blogging, content creation, email marketing, analytics, and lead conversion.Participated in HubSpot Fellows Program - Fall 2011

The Hague Area, Netherlands

Cambridge, Massachusetts

Managed and forged relationships with various individual partners, organizations and foundations to participate in the Foundation’s fund-raising and promotional activities. Developed and managed all public programs for the Foundation, including website development, video production, webcasts, social networking sites, publications, cause related marketing, product development and live events.

Boston, Massachusetts

Worked with the Korean Consulate General on the nuances’ of the American culture and business. Coordinated projects between Korean Consulate and US State Department in Washington D.C.. Assisted the New England Community with visas, tourism and passport information for The Republic of South Korea.

Seoul, South Korea

Taught English as a foreign language to 75 students age range from 5-50+ years old. Developed business-training programs for Korean Business executives. Trained Korean Business executives on American culture and business practices.

Masters In Liberal Arts, General Management

Related Coursework: Strategic Management, Operations and Project Management, Finance, Communications and Marketing Management.

Bs, Political Science

Activities and Societies: Student Government, Board of Programmers, Intramural Athletic Board

Junior Year Abroad, Politics And History

Education record

Activities and Societies: Student Government & Council, Theater, Cross-Country & Track, Model UN