Assistant Talent Buyer at Aggie Theatre in Fort Collins

- Book and execute concerts & live events in Colorado, covering all pre-show, during-show, and post-show responsibilities. Successfully executed 150+ concerts with 400+ artists, becoming one of the largest independent concert promoters in Colorado.- Venue Manager for The Coast in Fort Collins. Responsible for booking, resource management, marketing, sponsorships, scheduling & more.- Executed 100+ event promotion campaigns utilizing a mix of digital marketing (Facebook, Google, Hootsuite) and local marketing - Close relationships with all major agencies (CAA, Wasserman, UTA, etc.) and many national & local promoters (AEG, Knitting Factory, Z2, Live Nation).

- Monitor & refine crucial operational processes for the Guest Service function, including payments, guest relocations, and issue management.- Oversee resolution processes and ongoing training for Guest Services to improve call/ticket handling, drive standardization on curing issues, and overall improvements in guest experience and satisfaction. - Responsible for ensuring transaction accuracy with major travel sites and agency partners. Responsible for addressing discrepancies / issues at the guest and agency level.- Manage the guest payment operations, including refunds, disputes, and account holds.- Proficient in Salesforce, Asana, Google Suite, Freshdesk, and Excel.

- Agent for the Rocky Mountain and Western territories, working with dance, music, and comedy groups. - Navigated the pandemic through creating a variety of virtual opportunities (live streams, Q&As, meet & greets, and educational programming), and working through extensive rescheduling, cancellation, and tour management.

- Agent managing 300+ accounts (venues, performing arts centers, clubs, and promoters) in the Midwest and Western U.S., enhancing prior relationships while discovering and nurturing new clients.- Responsible agent for CATAPULT Entertainment - a Top 3 artist for the company. Booked 100+ performances throughout North America and generated over $1M in sales.- Signed new artists to the agency to increase the diversity of the roster’s artistic offering.- Versed in developing contracts, show advancing, coordinating venue staging & technical requirements, and handling travel booking & logistics.

• Revamped and managed firm’s digital marketing presence. Redesigned website end-to-end, including site copy, images, news & features. Optimized for mobile and SEO.• Provide support to clients on their digital marketing needs, including web development, blog updates, promotions, and social media marketing.

• Formulated marketing strategies for 50+ events, focusing on social media and newsletters to reach key demographics and maximize ticket sales. Utilized varying types of media (images, gifs, videos) to enhance posts.• Increased key analytics on Facebook and Twitter, including a 260% increase in impressions, 25.5% increase in profile visits, and 263% increase in overall engagement.