My influence in Service Titan has resulted in the establishment of robust and refined engineering processes. - reduced site-wide outages by 70%- established the company's first release management process- participated in establishment of standardized engineering practices & principles- worked closely with engineering & feature teams to achieve delivery dates- Promote the use of cross team collaboration- promote and evangelize basic tenants such as code quality, QA engagement, deployment checks, validations, security and legal reviews

I perform a pivotal role in the management of people and projects within the AI platform team. By establishing good engineering practices & workflows in tandem with coaching in Agile principles, the team has increased throughput & velocity without compromising the quality of the software produced in each sprint.I have successfully led the scrum team to become the highest performing team in the company.As the only member of the team with Agile experience & training, in my role as scrum master we successfully• defined 2 week sprints, grooming, and agile implementation for the AI Platform team• established a team cadence with predictability and quality• evangelized and coached the team on Scrum/Agile process, ceremonies, and best practices• established clear, discrete roles within the team (Product, QA, Dev etc)• worked with the Product Owners, Director of Software Engineering, and other stakeholders to prioritize work items & features• handled change & unexpected work (investor demos etc.) in strideAs the Senior Technical Project Manager in the i.am+ organization I led• implementing industry standards for software engineering best practices• project on-boarding processes and proposals (one-pagers)• high level planning & feature requirement and design reviews (architecture, module, integration, and implementation) within the Scrum/Agile framework• resource management & allocation• epic & user story creation & refinements• Jira dashboard management, Kanban boards, & administration• code review guidelines• broad planning, negotiation, mentoring, and advising of release processes, development• reviews and evaluation of the AI software stack localizability & globalization I nurtured an environment of adventure, excitement, open ideas, and vigorous discussion around proposals and ideas. This approach to management allowed me to grow several team members from less confident 'doers' to project leads with confidence, commitment, and passion.

I led the team that delivered all full-stack software releases from DirecTV software engineering group for flagship our set-top-boxes, Genie & Genie 2. Through my leadership we:• delivered 10 full stack software updates (all on or ahead of schedule) for our flagship products• continuously managed a minimum of 3 full-stack release projects simultaneously • managed, drove, and delivered an average of 15 features into each release• created and drove consensus (including executive level) for release schedules• managed and collaborated with global teams in several time­zones, in multiple continents• driven release showstopper issues across disparate development teams to meet project deadlines• conducted preliminary & comprehensive design reviews, mid-development, and feature complete check­off reviews • ensured that PMs, marketing, software development, QA, broadcast & infrastructure teams are aligned on deliverables and expectationsKey statistics:• grew, mentored, and enabled engineers to become the new leaders in their respective areas of expertise• implemented a predictable, and transparent software development process which allowed teams to successfully achieve the integration dates• software released by my teams powers 32 million DirecTV devices (~13 million Genie set-top-boxes, ~19 million Genie Mini clients)• drove development bugs down by 40%• drove down help center calls by 15%• increased overall STB stability by 80% (0.5% fatal software error rate to 0.1% error rate)• managed over 35 senior software engineers in multiple worldwide locations • managed development kernel, buildroot, drivers, 3rd party (encryption, Indexer, web & other components) & Java VM components of the STB stack• was the development manager for hardware watchdog feature of the STB• drove first-to-market features such as 4K (UHD), 4K HDR, mobileDVR, Instant Program Ordering, Hard Interconnect (Ads, generates >$100 million per month), 3rd party product integration

A year-long travel adventure to 3 continents & 7 countries!I also participated in the AIDS/Lifecycle, a 545 miles-7 days bicycle ride from San Francisco to Los Angeles. I raised over $10,500 for this charity in 2014.

My role as a senior member of the Amazon Kindle E Ink localization team allowed me to utilize my engineering & management skills while establishing the Kindle localization engineering process. My team increased the delivery of devices from solely US English in 2011, to 10 languages, including Japanese, Simplified Chinese and Russian in 2013.• I was instrumental in defining the Amazon E Ink localization infrastructure and process. Fostered relationships with partner teams. Increased transparency within the Kindle organization by gaining a reputation of being a trustworthy and reliable point of contact for localization planning and issues.• Promoted and drove adaption of pseudo-localization builds to senior management. Implementation of this tool dramatically decreased many of the localization issues we were encountering by 40%.• I negotiated, authored, implemented and drove adaption of a Service Level Agreements between teams to establish expectations and responsibilities among us. This allowed us to plan and schedule localization work in a more efficient manner.• Was pivotal in providing feedback on UI and UX proposals from an international perspective. Feedback at the design stage is critical. My expertise in the localization space allowed me to identify issues such as string length, gender, terminology, pluralizations and usability early.• Authored technical specification documents for internal APIs and services to streamline the localization team's throughput. This required thinking 3-5 years in the future and scoping low level APIs to accommodate any envisioned scenarios. This spec document was reviewed and accepted as the de-facto automation vision of the team.• Delivered presentations on localizability and localization to core teams unfamiliar with localization. These hour long presentations introduced localization and localization principles to teams unfamiliar with or requiring up to date information.

• Negotiated and authored the team’s comprehensive service level agreement (SLA). This document covers every aspect of work that the build team performs (build scheduling, triage, recovery, release, machine allocation and source code integration).• Performed process and SLA reviews at the end of each development milestone to reflect any changes in processes• Standardized, developed & published source code integration processes for over 170 teams in COSD to ensure all integrations were completed by 8pm daily.• Represented the build team in release management, bug triage and code integration meetings across the Core Operating System Division (COSD). • Authored, revised and drove technical development specs for internal tools both developed by me and other development teams. These tools are now integral to the build system. Contributed to technical specification review meetings.• Managed on-site contingent staff.• Specialized in code integrations & triage for the Windows organization across 5 Windows client & server releases. Integrated an average of 20 feature branches per day. Managed the integration process from initiating integration email threads through performing the integration when all quality gates have passed. Handled merge conflicts during integrations.• Triaged and root caused build & build verification test failures. Analyzed source code changes to root-cause build breaks. Applied Windows debugging techniques to analyze bugchecks and crash dumps. Cataloged failures and escalated to respective teams.• Coded multiple internal team tools in C# which were integral to streamlining the build processes. Researched, specified and engineered a Windows Update client replacement to eliminate unscheduled reboots during the build process on >800 build machines.• Developed a tool to gather quality gate information for branches scheduled to integrate and formatted integration emails with status updates.

Localization Program Management• Managed external contingent testing staff. Worked with them to ensure that test cases were clear and actionable, technical queries were answered and escalated if necessary, triaged testing issues, VPN and extranet connectivity issues and processes. • Drove weekly round table meetings with external test teams and international conference calls with Windows development teams in Japan.• Developed, reviewed and implemented localization test cases and procedures for multiple products. Built test matrices and planned testing scenarios. Managed the release management of System Management Server 2.0 International Client Packs which were made available to customers online via microsoft.com.• Performed globalization reviews on early builds of software products and established the necessary test infrastructures in Dublin for main testing to begin. • Created, managed, triaged and audited bug databases. Gathered metrics and bug quality data to improve the test team’s bug quality. • Achieved annual saving of €30,000 for Microsoft Ireland by proposing, driving and evangelizing an on-site MCSE testing center.Localization Testing & Engineering• Performed technical functional tests on localized versions of client & server Windows operating system, Systems Management Server (SMS), Microsoft Exchange, Digital Media products, Windows OS application compatibility and Windows Update updates.• Coded scripts to aid testing, especially in mirrored and non-Latin languages. Automated machine setup and clean-up of the testing system for increased testing efficiency. • Worked with the localization team to aid in localization issues such as difficult bug reproduction, localizability issues and contextual issues.• Developed and reviewed localization test cases for Windows OS components and add-on products.