Colm Carroll Email & Phone Number

County Mayo, Ireland

Dublin, County Dublin, Ireland

• Define and steer the technology strategy for operations and automation. Understand the different business strategies with an ability to leverage the skills towards new business areas. Responsibilities consists of:
• Distils technology trends and developments to shape business opportunities
• Translates ambiguous or complex customer problems in clear business solutions for delivery
• Take full ownership and responsibility of business or service deliverables
• Drive sales at executive level
• Proactively involved with the leadership team. Takes ownership and drives through changes with leadership team

Lisbon, Portugal

Manage a multi-domain group providing a tier 2 managed service support service across multiple countries. Interface with customers to identify improvements in WOW, blocking point and RCA. Define a technology roadmap to identify use cases that will increase the percentage level of automation used within the service to increase efficiency and reduce OPEX..

Lisbon Area, Portugal

Establish and run a new NMS team to work within a multi-domain group to service a new multi-year support contract. Define KPIs establish ways of working, identify and hire engineers with correct profile.Manage the group with the target to maintain the performance within the defined KPIs. Establish and chair customer governance with focus on maintaining a.

Lisbon Area, Portugal

Technical lead for the OSS assurance program leading a team of six. Main priority was fulfilling systems availability 24*7, interfacing with other departments to fulfil project requirements, interface with vendors regarding life cycle management. Cooridinate with local and group departments to align OSS/BSS systems footprint. Identify and fill interface.

Lisbon, Portugal

OSS/BSS Technical Lead - responsible for customer engagements with regard to systems life cycle management. For system deployments duties were to cover solution architect/design, installation, integration, test and acceptance. For the team duties involved mentoring, training, new technology introduction and emergency support corrdination. Key skill.

Ireland

TSP Systems engineer - duties included customer engagement, system design, service design, instalation, integration and verification. Technical team lead responsible for the OSS/BSS suite of solutions.

Lisbon, Portugal

Transferred to Portugal regional office as overall technical lead in OSS/BSS but also assisted in upskilling the local engineering team. Senior Systems Engineer responsibilities included support and installation of OSS/BSS systems, end to end customer installations including project management and solution architect roles where applicable.

Dublin, County Dublin, Ireland

Duties involved system deployments, life cycle management, upgrades and maintenance of solutions across the portfolio of OSS/BSS solutions. Solutions included OSS systems, IN systems and charging systems. Technical lead for seven to eight engineers as well as project responsible. Technical engagement with customers covering new products, upgrades and.

Swords, County Dublin, Ireland

Manufacturing of mainframes. Test and maintenance technican for the memory, CPU and storage modules. Working off circuit board plans identify and resolve hardware faults that lead to test failure. Responsible for test defintion from functional testing, hardware testing to temperture cycle tests.

Bachelor'S Degree, Electrical And Electronics Engineering

National Diploma In Electronic Engineering With Merit