Colm Carroll Email & Phone Number

County Mayo, Ireland

Dublin, County Dublin, Ireland

Define and steer the technology strategy for operations and automation. Understand the different business strategies with an ability to leverage the skills towards new business areas. Responsibilities consists of: • Distils technology trends and developments to shape business opportunities• Translates ambiguous or complex customer problems in clear business solutions for delivery • Take full ownership and responsibility of business or service deliverables• Drive sales at executive level• Proactively involved with the leadership team. Takes ownership and drives through changes with leadership team• Take on board substantial quantities of relevant information to support decisions and influence others • A good understanding of budgetary constraints which govern projects and activities and is able to optimise processes and manage their execution according.• Carries out R&D into new technology areas to understand the technical details of the area and the potential business impact of the technology• Creates Proof of Concepts (PoCs) for new solutions to demonstrate feasibility• Is a subject matter expert (SME) in one or more areas, e.g., AI • Advises the CTO as to which technical areas where we should be focusing on in the future• Work with customers to define and agree service delivery requirements• Drive and resolve technical issues at Company level• Define specific steps and actions required to deliver a project• Lead a team to define and deliver on technical specification• Continuous focus on project timelines and delivery plans to ensure timely delivery in line with project specification• Responsibility for technical delivery towards the customer• Interfaces with existing customers to drive continued service/product offerings in line with their roadmap

Lisbon, Portugal

Manage a multi-domain group providing a tier 2 managed service support service across multiple countries. Interface with customers to identify improvements in WOW, blocking point and RCA. Define a technology roadmap to identify use cases that will increase the percentage level of automation used within the service to increase efficiency and reduce OPEX. Technically manage software development and domain engineer to refine and deliver automation use cases. Combine automation and services to define a high value pro-active support service. Package up software and services for resale, contribute to technical sales support.

Lisbon Area, Portugal

Establish and run a new NMS team to work within a multi-domain group to service a new multi-year support contract. Define KPIs establish ways of working, identify and hire engineers with correct profile.Manage the group with the target to maintain the performance within the defined KPIs. Establish and chair customer governance with focus on maintaining a positive customer relationship, identifying blocking points and improvements. Technical resolve customer problems and provide technical leadership to the team.

Lisbon Area, Portugal

Technical lead for the OSS assurance program leading a team of six. Main priority was fulfilling systems availability 24*7, interfacing with other departments to fulfil project requirements, interface with vendors regarding life cycle management. Cooridinate with local and group departments to align OSS/BSS systems footprint. Identify and fill interface gaps between systems and solutions, identify and build automation solutions that deliver saving and efficiencies. Not only assigning work priorities but also provide mentoring and leadership to the engineers within the assurance group.

Lisbon, Portugal

OSS/BSS Technical Lead - responsible for customer engagements with regard to systems life cycle management. For system deployments duties were to cover solution architect/design, installation, integration, test and acceptance. For the team duties involved mentoring, training, new technology introduction and emergency support corrdination. Key skill requirement involved alignment and understanding the requirements in other domains - Core, RAN, Tx etc. Systems expertise required in Charging system,TSP, OSS, as well a supporting legacy systems such as Xmate, SMAS and other older systems. A good understanding of RAN, Transmission, Packet Switch and Circuit switch was also required.

Ireland

TSP Systems engineer - duties included customer engagement, system design, service design, instalation, integration and verification. Technical team lead responsible for the OSS/BSS suite of solutions.

Lisbon, Portugal

Transferred to Portugal regional office as overall technical lead in OSS/BSS but also assisted in upskilling the local engineering team. Senior Systems Engineer responsibilities included support and installation of OSS/BSS systems, end to end customer installations including project management and solution architect roles where applicable.

Dublin, County Dublin, Ireland

Duties involved system deployments, life cycle management, upgrades and maintenance of solutions across the portfolio of OSS/BSS solutions. Solutions included OSS systems, IN systems and charging systems. Technical lead for seven to eight engineers as well as project responsible. Technical engagement with customers covering new products, upgrades and support. Overall responsible for Y2K system adaptation for all systems in Ireland. Overall technical responsible for prepaid charging in Ireland. Also deployed several OSS systems in Europe and middle East. Technical skills - Solaris admin, linux admin, sybase database admin

Swords, County Dublin, Ireland

Manufacturing of mainframes. Test and maintenance technican for the memory, CPU and storage modules. Working off circuit board plans identify and resolve hardware faults that lead to test failure. Responsible for test defintion from functional testing, hardware testing to temperture cycle tests.

Bachelor'S Degree, Electrical And Electronics Engineering

National Diploma In Electronic Engineering With Merit