Collin Moore Email and Phone Number
Howdy, I’m Collin! 👋I am an Employment Specialist with over a decade of experience in customer experience management, team leadership, and inclusive workplace practices. My career journey began at Electronic Arts, where I honed my skills in team leadership, operational efficiency, and cross-departmental collaboration. This experience taught me the power of data-driven decision-making and inclusive leadership - skills I now apply to transform lives through employment opportunities.In 2024, I successfully pivoted from gaming industry operations to disability employment services, bringing a unique blend of corporate leadership expertise to social impact work. Now at WorkReady Texas, I help individuals with disabilities unlock their professional potential. I combine my background in operational excellence with a passion for social impact to create tailored employment solutions and foster inclusive workplaces.I specialize in:• Individualized Career Planning• Team Leadership and Development• Advocacy for Inclusive Hiring Practices• Data-Driven Analysis and Reporting• Training and Progress Monitoring• Project and Change ManagementMy mission is to create environments where individuals and organizations thrive by bridging gaps, promoting inclusion, and driving innovation in workplace practices.Let’s connect to collaborate or discuss opportunities in workforce development, diversity and inclusion!
Workready Texas
View- Website:
- workreadytexas.com
- Employees:
- 59
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Employment SpecialistWorkready Texas Apr 2024 - PresentAustin, Texas Metropolitan AreaAs an Employment Specialist, I focus on the employment of individuals with disabilities, playing a crucial role in helping clients achieve meaningful and lasting employment. I use a blend of interpersonal skills, understanding of job market dynamics, and a commitment to fostering opportunities for individuals with diverse backgrounds.• Assess clients’ skills, interests, and barriers to create tailored employment plans.• Delivers job readiness training on resumes, interviews, and job search strategies.• Identifies job opportunities, assist with applications, and guide clients through hiring processes.• Provides workplace support to ensure clients adapt and succeed in their roles.• Builds employer relationships to facilitate placements and promote inclusive hiring.• Tracks client progress, adjust plans, and provide ongoing motivation and support. -
Senior Team Manager, EscalationsElectronic Arts (Ea) May 2022 - Apr 2024Austin, Texas, United StatesReported to the Senior Manager of Live Service Delivery. Oversaw the daily operations of 10 Specialists, providing leadership, training, job coaching to surpass key performance indicators (KPIs) and objectives related to Electronic Art’s product portfolio focused on providing world class customer experience. -
Team Manager, Worldwide Customer ExperienceElectronic Arts (Ea) May 2019 - May 2022Austin, TexasReported to the Senior Manager of Live Service Delivery. Directed a team of ~15 customer service representatives, managing daily activities and leading strategic initiatives focused on customer satisfaction and loyalty. Balanced the implementation of KPIs and performance management standards while fostering a supportive team atmosphere; increased customer retention and sustained a 1% agent attrition rate. -
Service Delivery Lead, Pilot ProgramsElectronic Arts (Ea) May 2018 - May 2019Austin, Texas AreaReported to the Senior Manager of Service Delivery and Transformation as the lead in implementing a pilot program, spearheading the testing of innovative operational strategies to enhance both employee and customer experiences. -
Pilot Advisor, Pilot ProgramsElectronic Arts (Ea) Jan 2017 - May 2018Austin, Texas Area -
Technical Specialist Consultant, Worldwide Customer ExperienceElectronic Arts (Ea) Apr 2015 - 2017Austin, Texas Area -
Game Specialist, Worldwide Customer ExperienceElectronic Arts (Ea) Oct 2013 - Apr 2015Austin, Texas, United States -
Game Advisor, Worldwide Customer ExperienceElectronic Arts (Ea) Jul 2012 - Oct 2013Austin, Texas, United States
Collin Moore Education Details
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General Studies -
Leander High School
Frequently Asked Questions about Collin Moore
What company does Collin Moore work for?
Collin Moore works for Workready Texas
What is Collin Moore's role at the current company?
Collin Moore's current role is Employment Specialist @ WorkReady Texas | Vocational Rehabilitation | Job Readiness Training | Disability Rights | I help individuals facing barriers to employment by using proven job search strategies..
What schools did Collin Moore attend?
Collin Moore attended Austin Community College, Leander High School.
Who are Collin Moore's colleagues?
Collin Moore's colleagues are Jada Thomas, Kayla Wooten, Daniel & Mattie Thompson, Najia Merritt, Erica Ervin, Kelly/work Ready, Preston Hornbeck.
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Collin Moore
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