Colten Robie Email & Phone Number

Salt Lake City, Utah, United States

In my current role, I successfully coach and support underperforming representatives on the brink of termination to achieve success, fostering a culture of growth and development within the team. Conduct regular team training sessions and provided individualized one-on-one coaching to assess and promote personal growth among team members. I also leverage strong communication skills to bridge significant communication gaps between the Sales Development Representative (SDR) channel and Account Executives and Account Management teams, promoting seamless collaboration and alignment across departments.Some Key Accomplishments Includes:• Improving outreach efforts, which were previously chaotic and disorganized, by standardizing outreach approaches and empowering individual success through tailored training programs for representatives, enhancing personalized customer experiences.• Reduced the time to reach out to inbound requests to under five minutes rather than hours or days and to convert those leads into opportunities through effective team development and management strategies, resulting in a 60% increase in conversion rates from premium leads and surpassing set goals to achieve the highest conversion rate in the channel.• Developing and leading a high-performing team of Inside Sales Development Representatives that consistently exceeded quota by over 100%, achieving outstanding results in sales development."

South Jordan, Utah, United States

In this role, I led comprehensive onboarding training programs for new representatives, ensuring a smooth transition and effective assimilation into the team. I also collaborated in conducting call reviews for the 10-member operations team, providing valuable feedback and support to enhance performance.Some Key Accomplishments includes:• Planning and facilitating monthly planning sessions with each team member, including bi-weekly check-ins to track progress, review goals, and promoted individual development, leading to improved success.• Reviewing and revamping training materials to introduce innovative techniques and resources, fostering the growth and proficiency of representatives, while addressing knowledge gaps within the team.

South Jordan, Utah, United States

As an SDR, I engaged with, listened to, and documented feedback from doctors and other medical professionals to understand specific criteria needed for a new Electronic Health Record (EBR) and practice management software. I also managed and organized potential and current client records on NetSuite to streamline client interactions and enhance data accessibility.Some Key Accomplishments Includes:• Seizing the opportunity to collaborate closely with a team of district sales managers to reach out and secure appointments for software demonstrations of AdvancedMD to potential clients.• Achieving success as a Sales Development Representative (SDR), earning recognition for outstanding performance and the privilege of joining the company's elite "100% Club" for exceptional achievers.