Colter Rhodd Email & Phone Number

Topeka, Ks, Us

Topeka, Kansas, United States

Topeka, Kansas, United States

Responsible for managing and maintaining the inventory database for all IT equipment.Represent IT as the front desk and ensure each user that enters is assisted and their issue is resolved.Assist with management of company phones through Microsoft Azure Mobile Device Manager (MDM) and Apple Business Manager (ABM).Order and deploy mobile devices to both new and current users. Applied agency policies and troubleshoot phones when requested.Resolve tickets and issues with mobile devices in a timely manner through the Service Now Help Desk.Work directly with other technicians and users to guarantee that equipment is installed, updated, and tracked in the inventory database.Manage disposal of KDHE equipment through Kansas State Surplus.Lead projects to help reduce the amount of surplus equipment in multiple locations for KDHE.Document all job processes and duties to help train and assist other technicians.

Topeka, Kansas, United States

Responsible for managing the daily cycle of inbound and outbound equipment for and from users. Ensure equipment information is added to the database and updated prior to being deployed to users.Reduced average intake time by more than 150% by defining a more efficient process to the inventory system.Maintain and update inventory for all IT equipment, software, and telecom equipment as well as ensure that all equipment is updated when transferring between users.

Topeka, Kansas, United States

Resolved claimant inquiries using advanced understanding of the laws and regulations of Kansas State unemployment benefits.Helped improve call time and overall call ratings of the department. Represent the agency by providing excellent customer service and care throughout every interaction with claimants