Colton Clark Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

Chicago

• Design written operations and customer service procedures for launch of PEAK6’s APEX Crypto, a first-of-its- kind platform designed to provide custody and clearing for trading various digital currencies.• Primary architect for designing the Admin Portal, a tool central to day to day operations, through an iterative process with the development and engineering team to make large data easily digestible and searchable.• Responsible for ensuring our trading platform runs smoothly by quickly identifying breaks in our system and promptly working towards finding a solution.• Balance and settle thousands of day to day transactions with our bank, brokers and market makers ensuring the transfer of funds and coins from our cryptocurrency wallets are precise and accurate.

Chicago

• Monitored daily customer experience and operational metrics and maintained top-line revenue growth.• Trained retail partners and ensured frontline staff delivered excellent experiences for customers. • Prepared each partner for operational success through in field problem-solving and coaching.• Built strong relationships with both staff and executives across retail network, ranging from multinational chains to local boutiques.• Leveraged existing relationships to sell and implement Ritual's digital marketing, loyalty, and promotional programmes to 100+ businesses throughout Chicago.Ritual is a social ordering app that taps networks of co-workers and colleagues for fast and easy pick up and pay at a wide variety of local restaurants and coffee shops. As a City Operations Representative, I served as the face of the company by making visits to merchant sites to map their business processes, to spot their needs and to deliver optimal solutions for improving their sales by using the Ritual app.

Chicago

• Traded single stock equity options in financial, energy, utilities, and basic materials sectors.• Managed risk and built portfolio positions across 300 symbols by buying and selling contracts as a designated market maker.• Developed critical communication and decision-making skills in a fast-paced, high-stress environment.• Engaged in continuous, hands-on training that included education on option valuation, game theory, hedging, and portfolio analysis.• Assisted with daily order execution, position management, desk strategy meetings, trade checking, and trade reconciliations.In the last 6 months of trading, my team and I created over 500k in revenue for the company.

Bachelor Of Arts (B.A.), Economics

Relevant Courses: Econometrics, Speculative Markets, Statistics, Intro to Finance, Elements of Micro and Macroeconomic Analysis, Financial.

Summer 2014 Study Abroad Program, Managerial Accounting And Financial Control