Nora B. Email & Phone Number

Alpharetta, Georgia, United States

Facilitate loyalty program redemptions e.g., Cash Back, Gift Cards, Merchandise, and Travel (primarily Air, Car, and Hotel bookings)Utilize CRM software (Core Admin) to service existing redemptions e.g., order status checks, shipping investigations, travel cancellations and changesSubmit and monitor customer requests via ZendeskTake responsibility to ensure First Call Resolution regarding delivery windows for Cash Back, Gift Cards, and MerchandiseProvide site navigation assistance to customers who are new to self-booking online via phone & chat supportEducate customers on website functionality in an effort to increase the online adoption rate via phone & chat supportReport issues that are surfaced by the customer, including complaints, site production issues, etc.100% Quality Assurance Score: 25/27 weeks

Smyrna, Georgia, United States

Answer inbound calls from clients e.g., hospitals, law offices, and other local businessesTransfer inbound calls or take messages on proprietary Echo softwareRelay and route critical messages to on-call personnelRecognize, document, and alert the management team of trends in customer calls

New York, United States

Called and received calls from prospective clients interested in transitioning to solarFielded basic questions and concerns about the products and services o eredScheduled consultations between prospective clients and Program ManagersUtilized CRM (Salesforce) to keep a detailed log of conversation notes and feedback throughout the day

Riverhead, New York, United States

Communicated with clientele about products and servicesRan payroll (ADP)Managed day-to-day office operations and business expenses, bank depositsSupervised job completion onsite to ensure employees met business standard

Valdosta, Georgia, United States

Processed multifaceted sales transactions: Lottery, cigarette/tobacco, fuel, high-cost items like radios, GPS devices, Bluetooth devices, etc.Answered customer questions about products or servicesReconciled cash drawers and sales receiptsNotated CAT scale assessments

Valdosta, Georgia, United States

Provided exceptional customer service to maintain and increase clientele Processed orders efficiently in a fast-paced environmentPriced tickets accurately according to knowledge of productsUpheld health standards for restaurant

Bachelor Of Arts - Ba, Philosophy And Religious Studies

Certificate Of Completion, Spanish, A

High School Diploma