Kevin T. Santucci Email & Phone Number

Atlanta Ga

Created monthly, executive-level risk dashboards for six corporate functions/shared services using MS Power BI. Identified, logged, tracked, and facilitated remediation of gaps in controls, processes, data, and reporting. Provided detailed incident narratives to external clients in response to consumer complaints. Evaluated state and local government Request For Proposal (RFP) documents to identify requirements in conflict with Fiserv privacy and security policies. Reviewed business procedures for accuracy, clarity, completeness, grammar, and usability. Produced a weekly manual report of all Enterprise Business Continuity/Disaster Recovery risks.

Sugar Land Tx & Atlanta Ga

Audited and analyzed 100% of consumer and agency complaints for four lines of business. Designed, created, and presented weekly, monthly, and quarterly complaint reporting, dashboards, and visualizations to both internal management and external clients. Administered three document-approval SharePoint sites. Supported internal, client, and regulatory audits. Performed regulatory and operational monitoring and testing for transaction disputes, consumer complaints, and inbound consumer calls.

Sugar Land Tx

Audited financial transaction disputes for compliance with applicable laws and internal policies, analyzed and reported audit findings in monthly and quarterly PowerPoint presentations, and provided feedback to audited departments. Wrote and edited QA and business procedures, documented business processes in Visio, produced job aids, and provided feedback on compliance training materials.

Created and managed QA schedules using MS Project. Identified onshore and offshore resources, elicited testing estimates, and audited testing progress and results. Interfaced with the business and development organizations to review and clarify requirements and wrote comprehensive test plans. Mapped requirements to test cases, and generated defect reports. Facilitated daily defect reviews with development, project management, operations, and QA to triage defects and resolve QA roadblocks.

Reviewed requirements and specifications, delivered QA estimates, wrote test plans, and manually executed functional, integration, and regression test cases. Analyzed and interpreted test data, logged defects with annotated screen shots, identified and reported defect trends, and collaborated with Development in performing root-cause analysis. Served as subject matter expert for all supported functionality and wrote how-to documents for application processes.