Colton Rupkey, Pmp Email & Phone Number

Plano, Texas, United States

•Concurrently managed a project backlog worth over 1.5 million dollars in revenue for Fortune 500 customers.•Executed end-to-end implementations of large, complex, high-visibility projects, effectively managing multiple dependencies and milestones throughout the project lifecycle.•Collaborated with cross-functional teams to define project scope, objectives, and deliverables, resulting in an increased security posture while decreasing time to value. •Developed and delivered on project plans ensuring alignment with best practices, customer requirements, and compliance requirements.•Effectively communicated potential risks/issues and implemented mitigation strategies to ensure project success and client satisfaction.•Trained and mentored new team members on PMO delivery methodology, providing guidance on project management best practices, tools, and processes to align with organizational goals.

Plano, Texas, United States

•Successfully led and controlled small scope projects from initiation to closure. Projects ranged from endpoint protection, automation/AI, and network security (firewall both physical and VM as well as SASE (Secure Access Service Edge))•Controlled scope and managed budget/expectations to keep projects on track and deliver key milestones on time and within budget.•Conduced regular status meetings with stakeholders to communicate project progress, challenges, and solutions, fostering a collaborative environment.

Dallas/Fort Worth Area

•Led a team of 22 Microsoft Customer Engineers, providing coaching, mentorship, and guidance to drive individual and collective success. •Collaborated with senior leadership to define key performance indicators (KPIs) to align with organizational goals and vendor SLAs.•Managed team performance through regular evaluations, feedback, and goal-setting sessions, leading the team to consistently exceed SLAs. Achieved a team wide 82% utilization rate, 98.5% labor logging compliance, travel/expense compliance, and high customer satisfaction ratings. •Served as the primary point of contact for addressing customer satisfaction (CSAT) issues, proactively managing and resolving escalations to drive a positive customer experience.

Dominican Republic

•Successfully opened and led two near shore offices, one in Santo Domingo and the other in Bogota. Spearheaded the development of local leadership teams, fostering a culture of high performance and continuous improvement, which resulted in both offices meeting key business goals within the first year of operation.•Managed 36 Resource Coordinators (including 3 leads) in 3 countries simultaneously. Team responsible for resourcing more than 5000 projects monthly for Microsoft enterprise customers.•Served as the primary point of contact for all client relations, maintaining strong, proactive communication to address client needs, resolving concerns, and ensuring overall satisfaction.•Delivered regular business updates to client stakeholders on a weekly, monthly, and quarterly basis. Developed and presented reports to showcase team accomplishments and highlight key SLA/KPI metrics (average days to dispatch, average time to accept, on-time fulfillment, aged/idle requests, escalation management, and total dispatch/accept volume).•Primary escalation point of contact for all issues regarding Resource Coordination in the Americas Time Zone including US, Canada, and Latin America. •Met and exceeded SLA metrics provided by client. Average days to dispatch: 4.8 days, average dispatch volume per RC: 234 projects monthly, average days to accept: 0.34 days, etc.

Irving, Tx

Irving, Tx