Colton Rupkey, Pmp Email & Phone Number

Plano, Texas, United States

• Concurrently managed a project backlog worth over 1.5 million dollars in revenue for Fortune 500 customers.
• Executed end-to-end implementations of large, complex, high-visibility projects, effectively managing multiple dependencies and milestones throughout the project lifecycle.
• Collaborated with cross-functional teams to define project scope, objectives, and deliverables, resulting in an increased security posture while decreasing time to value.
• Developed and delivered on project plans ensuring alignment with best practices, customer requirements, and compliance requirements.
• Effectively communicated potential risks/issues and implemented mitigation strategies to ensure project success and client satisfaction.
• Trained and mentored new team members on PMO delivery methodology, providing guidance on project management best practices, tools, and processes to align with organizational goals.

Plano, Texas, United States

• Successfully led and controlled small scope projects from initiation to closure. Projects ranged from endpoint protection, automation/AI, and network security (firewall both physical and VM as well as SASE (Secure.
• Controlled scope and managed budget/expectations to keep projects on track and deliver key milestones on time and within budget.
• Conduced regular status meetings with stakeholders to communicate project progress, challenges, and solutions, fostering a collaborative environment.

Dallas/Fort Worth Area

• Led a team of 22 Microsoft Customer Engineers, providing coaching, mentorship, and guidance to drive individual and collective success.
• Collaborated with senior leadership to define key performance indicators (KPIs) to align with organizational goals and vendor SLAs.
• Managed team performance through regular evaluations, feedback, and goal-setting sessions, leading the team to consistently exceed SLAs. Achieved a team wide 82% utilization rate, 98.5% labor logging compliance.
• Served as the primary point of contact for addressing customer satisfaction (CSAT) issues, proactively managing and resolving escalations to drive a positive customer experience.

Dominican Republic

• Successfully opened and led two near shore offices, one in Santo Domingo and the other in Bogota. Spearheaded the development of local leadership teams, fostering a culture of high performance and continuous.
• Managed 36 Resource Coordinators (including 3 leads) in 3 countries simultaneously. Team responsible for resourcing more than 5000 projects monthly for Microsoft enterprise customers.
• Served as the primary point of contact for all client relations, maintaining strong, proactive communication to address client needs, resolving concerns, and ensuring overall satisfaction.
• Delivered regular business updates to client stakeholders on a weekly, monthly, and quarterly basis. Developed and presented reports to showcase team accomplishments and highlight key SLA/KPI metrics (average days to.
• Primary escalation point of contact for all issues regarding Resource Coordination in the Americas Time Zone including US, Canada, and Latin America.
• Met and exceeded SLA metrics provided by client. Average days to dispatch: 4.8 days, average dispatch volume per RC: 234 projects monthly, average days to accept: 0.34 days, etc.

Irving, TX

Irving, TX