Colton Cook Email & Phone Number

Salt Lake City, Ut

West Valley, Utah

Cottonwood Heights

Bountiful, Utah

Monitored and mentored employees and verified their cash balances on a daily basis.Trained new employees on policies and procedures of business operations.Handled direct customer complaints.Lead and directed front desk staff with daily assignments.Offered exceptional customer service and sold additional recreational center products/programs. Sold additional gym memberships and services.

 -Worked with the value and volume special pricing team, authorized partners, and sales team to facilitate deal validation approvals on value special pricing requests.  -Leveraged pricing tools and internal systems to research deals to ensure that correct pricing mechanism is being utilized and the correct partner is receiving pricing approval -Specially trained new employees on policies and procedures of business operations -Resolved as well as directed customer complaints using professional and exceptional customer service -Subject Matter Expert on multiple field processing mechanics and field technicalities  -Communicated and validated opportunities with client field personnel looking for best benefits possible

Clearfield, Ut

-Immediate Assistant to Director of Human Resources for small business providing IT services to multiple federal agencies (DoD, EPA, SEC, etc.).-Researched compliance with state and federal laws at 50- and 100-employee marks (tax classifications, independent contractor v. employee status, EEOC, FMLA, Title VII), as well as the laws applying to government contractors (Executive Order 11246 and Service Contract Act)-Participated in internal investigations of claims of discrimination, harassment, insubordination and hostile work environment; prepared memoranda to Director of Human Resources discussing these issues-Updated Affirmative Action plan by gathering and organizing EEOC data and assisting with preparation of EEO-1 and VETS-100A forms-Served as point of contact for initial recruiting contacts; prepared offer letters and onboarding documents for new hires-Monitored e-Verify and I-9 processing-Conducted R&D on software database systems and ways to streamline hiring processes

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations, A-

Activities and Societies: Football Team

Education record

Activities and Societies: Soccer Team