Continued to structure & manage department workflow, including dispute submission, case tracking, liaising with clients and our partner-acquirer. Managed statement release and resolved account anomalies. Investigated complex disputes swiftly to help eliminate false positives. Sought out & implemented increased efficiencies, reducing repetitive tasks & errors (and attendant drudgery/disenchantment). Championed the continued importance of great messaging, internally and client-facing. Constantly scanned the horizon for ways to be useful, even/especially when it didn't fit my job description.

Reviewed & submitted fraud and dispute claims for clients, helping several major clients recoup funds on challenging cases. Processed weekly financial statements for clients under deadline, ensuring these tie with credit card processor's invoices. Trained & managed department hires. Created & edited client-facing communications for various departments within the company. Assisted with general help desk emails & calls.

Helped entertainment clients with the onboarding process at this fintech startup serving the entertainment sector. Placed credit card orders, set up administrators in the portal, worked help desk calls & emails, liaised with IT regarding bug list and improvements to company's proprietary software. Also helped train my replacement when I was promoted out of the department.

Put my hard-won knowledge to use by helping peeps starting out. Huge catalog of old columns to plunder for tips/tricks and a smidgeon of hard-won wisdom. If you make only 9/10ths of the mistakes I made, you will be ahead of the game.

Through writing, consulting, and legendarily fascinating presentations, I taught people how to talk about themselves so the right other people could hear them.

Created brand identity, marketing materials and presentation design for creative entrepreneurs and nonprofit organizations.

I launched, edited, and wrote for this small-business marketing blog, helping the owners with everything from conception to mechanics. Designed to serve the community created by their consulting business, the Marketing Mix also provided tips and insight on self-promotion, marketing and management to the small business community.

Covered local culture for blogging.la, a local metblog and flagship site for the Metroblogging empire.

One of the mythic 5% of Screen Actors Guild members who supported themselves with acting, I played the Goofy Housewife, the Funny Friend, and the Whack-Job Coworker in :30 wind sprints for roughly 8 years.

As designer-of-record for this 99-seat theater company in Los Angeles, I created graphic standards, oversaw the creation of the company's original website, designed and maintained the 2.0 version and designed the company's marketing materials for 4-5 productions/year.

Along with the creator, co-wrote two pilot episodes of "Rhythm & Jam", an Emmy™-nominated children's edutainment program for ABC-TV.

Wrote copy and managed teams of art directors & copywriters, creating advertising for a variety of consumer goods & services, including Gatorade, Suave, and Federated Dept. Stores' MainStreet.

Wrote copy for a boatload of things, high point being a Michelob Light commercial starring my childhood idol, Madeline Kahn.

Patti Austin sang in my poolouts for Lincoln-Mercury, I got written up as a "wunderkind" in Adweek...heady, heady times.