Kim Burgett Email & Phone Number

Washington, Dc, Us

Washington D.C. Metro Area

Support implementation, customer support, and problem resolution for new/IPV4 customers, including coordination with other internal departmentsProvide Billing Operations support, including new order validation, billing production, adjustment processing, and resolution of customer issuesSupport audit requirementsPrepare and analyze daily/monthly Revenue and Billing reportsHandle customer inquiries both by telephone and emailAssist with process improvements and special projects

Reston, Va

Assisted Vice President of Ethics and International Compliance developing, administering, project management, auditing and tracking division’s ethics and compliance programIdentified risks and actively participated in the development and adoption of the corporate policies, best practices and procedures, supported internal and external auditsIdentified root causes to problems, analyzes options and impacts, proposes solutions and supports implementation of remediation and monitoringDeveloped and maintained relationships with internal and external customers, researched and compiled detailed reports of ethics investigations within a strict timelinePresented at weekly new hire ethics orientation and administered compliance training, performed duty of Learning Management System (LMS) AdministratorDeveloped annual training plan and reporting. Met 100% of quarterly training goals, custom compliance training modules (SCORM) utilizing Captivate and ArticulateDivision Export Compliance Coordinator, interacting with the Empowered Officials on export and import controls Provided guidance to personnel on export/import requirements, performed visual compliance screenings and managed immigration documentationSupported Empowered Officials in the project development, implementation and management of the export/import and anti-bribery compliance programDesigned and coordinated SharePoint tools and workflows, to automate processes and maintain recordkeepingAssisted with travel (Concur), expense reports, submitting purchase requisitions (CostPoint) and procurement functionsSelected as a member of the L-3 Leadership and Practices group, member, Ethics Calendar Committee, member of the Safety team

Reston, Va

Provided guidance to Bureau of Indian Affairs on cost accounting policies, cost collection, recording keeping, invoices and revenue recognitionAnalyzed financial information to produce forecasts of economic conditions for program management decision making, provided external and inter-company invoices in accordance with contract terms and conditionsInterfaced with government customers regarding cash collection process, contract management, program management and program finance management

Ashburn, Va

Performed reconciliations of Internet Dedicated, Web, and VPN service charges, reviewed the invoices to ensure that clients are billed accurately, managed customer calls and complaints regarding billing.Reviewed contracts and create invoices to bill for the company’s services or products, investigated technical issues and service down timePartnered with clients to resolve credits or protracted billing and FCC escalated disputes, executive level billing issues within 48hrsLiaison to various departments to ensure disputes handled, monitored Remedy ticketing system to ensure appropriate documentation of account issues, trainer for all new Billing Analysts Presented an idea then worked with IT to develop an automated approval tracking system for processing customer refunds, increasing productively and speeding up customer refund turnaround time 60%Presented idea to name the upcoming cellphone line “Chocolate”

Falls Church, Va

Registered clients for computer training Microsoft certification classes, responded to client’s needs regarding registration logistics and billing issues, provided sales staff with leads to assist with program implementation.Designed and applied assessment tools to measure training effectiveness, maintained training records, performed various administrative functions as required, received recognition for outstanding customer service.

Bachelor’S Degree, Computer Science

Technical Certification, Computer Operations

Associate’S Degree, Criminal Justice