Ralph Meacham Email & Phone Number

Horsham Pa

ComplianceWire LMS System Administrator supporting the Sellersville, NorthWales, Horsham & Kutztown locations.Provided expertise with regard to creating criteria-based user groups and curricula. Provided monthly LMS metrics reports to department management for use at regional Quality Counsel meeting.Managed Teva LMS In-Box by responding to user issues with assignments, locked accounts, quiz resets and Scorm issues.Provided bi-monthly GMP New Hire Training to all new hires at Teva PA locations.Provided monthly LMS Manager-II instruction to site mangers needing to process their own LMS reports.Provided quarterly “Train The Trainer” sessions to plant employees needing to become qualified as Trainers.Notified managers through weekly Overdue Assignment Reports listing their direct reports that are out of GMP compliance.Created and uploaded SOPs with quizzes into the LMS then made corresponding assignments.Provided training to QTD staff on the nuances of ComplianceWire LMS for reports, assignments and troubleshooting.Coordinated with Teva IT on validation testing of ComplianceWire system enhancements.

Somerset Nj

Provided Tier 1 technical support on the Cornerstone LMS ( MAX ) to Training Coordinators and field users.Managed the ASKMAX In-Box by responding to all request for user assistance or MAX related issue.Provided one-on-one WebEx training as necessary to identify user LMS issues.Developed criteria-based user groups and curricula. Assigned recurring and one-time assignments.Provided weekly completion reports in support of department metrics.

Princeton Nj

Provide Tier 2 and Tier 3 technical support and training to existing and new clients in the operation and management of the ComplianceWire Learning Management System (LMS).Responded to client phone and email requests with first day resolution of their issues.Instructed clients in “Best Practice” to maximize ComplianceWire system performance.Provided troubleshooting support to client system issues with Shockwave, Flash, Java, Scorm.Provided off-hour coverage to clients in other time zones.Partnered with development engineers to troubleshoot major system issues.Partnered with QA Department in validation testing.Provided on-site and web-based training to client system administrators.Provide in-house training to new Client Service Account Managers.

Raritan, Nj

Primary duties were assigning, tracking and recording all Computer Based Training (CBT) and Instructor Led Class (ILC) assignments to personnel at the GPSG Raritan facility. This was accomplished through the ComplianceWire Learning Management System (LMS).Created customized training reports for management through ComplianceWire.Set up curriculum assignments through ComplianceWire to Raritan groups and individuals. Trained new ComplianceWire administrators for Titusville and Bridgewater facilities.Supplied one-on-one, e-mail, and phone support to individuals having ComplianceWire issues or questions.Managed the retention of all hard copy training records for Raritan.Provided detailed training reports on specific personnel or groups during FDA audits.