Design and operational management of the current SAM-toolTechnical and functional configuration and operation of a new ITAM-ToolContacting and negotiating with software account managersPreparing software inventory’s for audit purpose and contract negotiationsSoftware purchase and finance handling within different contractsTranslating business needs in best software license modelsManagement of the different software portals and license serversOperational meetings with the different software providers

Service and Project ManagementAutomation and Solution provider

Analyzing and defining a new configuration modelOptimizing the configuration process in cooperation with service providersChairing the monthly operational meeting with the different service providersDefining new CI relationship modelsPreparing the way to a Federated CMDB environmentAutomating different CI updatesPreparing CMDB integration with other systems like SCCM and ADReporting and controlling the CMDB updates through monthly KPI’sImprove CMDB level by quality controls and close follow up’sUpdating technical license information Measuring the usage of licensed software

Defining and implementing the change process according ITILDefining the change process in relation with new offshore service providersDefining and maintaining the minimum acceptance criteria for changesParticipating in the setup of Release ManagementBeing gatekeeper between Release Management and Change ManagementSetup configuration management procedures to maintain the CMDBEvaluating the risk and impact of changes and chairing the DCABParticipating and challenging the weekly Technical CABHandling emergency changes through ECAB during business hoursParticipating in the monthly Release BoardFollow-up on project leaders and guiding them through the change processGiving trainings and presentations to educate IT people in the change processParticipating in workshops defining the Service Catalogs with external providersDesigning and developing tools for the follow-up and reporting of changes and CMDBService delivery expert for changes in the runBackup of the release manager

Coordinating the planning of changes with the operational teamsEvaluating the risk and impact of changes and advise the CABOrganizing and participating at all CAB levels and acting on the decisions takenOrganizing the weekly Gatekeeper meeting and presenting the advice to the CABDefining and maintaining the acceptance criteria for accepting and evaluating Infra changesFollow-up on project managers and guide them through the change acceptance processParticipating in a workgroup for improving the change process in generalAdvising senior management in ECABs for emergency changesDesigning and developing a D2D tool for the follow-up of infra changes

Environment : 80 servers and 1000 PC’s spread over 39 remote sites and 2 datacentersMaintaining the stability and continuity of the existing IT infrastructure.Optimizing the IT infrastructure to the business needs. (includes architecture, concept development and installation)Keeping the infrastructure up to date with implementations of new features and systems.(infrastructure : HP Proliant, blades, rack-mount, SAN, NAS, VMware, Tape-robots)(Datacom : ADSL, SDSL, LL, Fibers, L3-L2 switching, PoE, routing, VPN, Wifi, VoIP, SIP, ETSI)(Software : W2003, W2008, AD, DNS, DFS, SQL, Exchange, Vault, EPO+McAfee, Equitrac, Legato, IIS, SharePoint, HP SIM, WSUS, PRTG )(Security : ISA proxy, Juniper firewall, Cisco VPN, DMZ admin, PKI, RSA)

European Wintel Release coordinator for ING SwitzerlandChange management for desktop applicationsRollout design & implementation for desktopsDesign, implementation & control SMS distributionServer rollout, consolidation & migrations to VMPatch managementDesign & implementation of packaging processesAdvising business on application implementationsAnalyzing system components of internal and external applicationsApplication integration in a locked down environmentMSI packaging for SMS using installshieldDesign server-packaging through VB-scriptingL3 support servers/desktops

Helping RainbowICT with the migration of the ING Insurance environment to the P&V environment.

Getting applications running in a locked down environment.Creating SMS packages by building MSI'sManaging the packaging environmentDeveloping a packaging follow-up toolCreating packaging/integration proceduresDesigning the server-packages structure