John Baker Email & Phone Number

John Baker is a Transforming technology across our communities at Amazon Web Services (AWS). He possess expertise in troubleshooting, security, vpn, firewalls, system administration and 45 more skills. He is proficient in English.

Listed skills include Troubleshooting, Security, Vpn, Firewalls, and 46 others.

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  Sr Customer Solutions Manager

  Amazon Web Services (Aws)

  Dec 2024 - Present - Denver, Colorado, United States

  This role requires a combination of technical expertise, strategic thinking, leadership skills, and the ability to drive complex initiatives that significantly impact customer outcomes and AWS business objectives.A day in the life includes: * Manage complex customer transformation programs and technical projects with significant impact on pre-sales, migration and adoption.* Provide strategic input on pre- and post-sales approaches, influencing adoption, customer commitments and… Show more This role requires a combination of technical expertise, strategic thinking, leadership skills, and the ability to drive complex initiatives that significantly impact customer outcomes and AWS business objectives.A day in the life includes: * Manage complex customer transformation programs and technical projects with significant impact on pre-sales, migration and adoption.* Provide strategic input on pre- and post-sales approaches, influencing adoption, customer commitments and closing opportunities.* Lead architectural solution reviews and ensure best practices are followed across multiple teams and organizations.* Design and implement efficient adoption plans, identifying acceleration gaps and potential customer business problems.* Define and execute change management approaches to drive successful cloud adoption.* Educate external teams on cloud adoption best practices and advocate for solutions that better serve customer needs.* Work closely with AWS service teams to address critical customer requirements and influence product roadmaps.* Proactively mitigate adoption risks and track realization of customer business cases.* Serve as a technical expert, applying deep knowledge of relevant technologies to invent, evolve and simplify solutions.* Communicate complex technical and business concepts effectively to various stakeholders, including senior leadership.* Optimize team processes and documentation to improve migration, customer adoption and operational excellence.* Mentor junior team members and participate in recruiting and interviewing activities.* Contribute to the broader CSM community through knowledge sharing, presenting at conferences and driving best practices. Show less