This role requires a combination of technical expertise, strategic thinking, leadership skills, and the ability to drive complex initiatives that significantly impact customer outcomes and AWS business objectives.A day in the life includes: * Manage complex customer transformation programs and technical projects with significant impact on pre-sales, migration and adoption.* Provide strategic input on pre- and post-sales approaches, influencing adoption, customer commitments and… Show more This role requires a combination of technical expertise, strategic thinking, leadership skills, and the ability to drive complex initiatives that significantly impact customer outcomes and AWS business objectives.A day in the life includes: * Manage complex customer transformation programs and technical projects with significant impact on pre-sales, migration and adoption.* Provide strategic input on pre- and post-sales approaches, influencing adoption, customer commitments and closing opportunities.* Lead architectural solution reviews and ensure best practices are followed across multiple teams and organizations.* Design and implement efficient adoption plans, identifying acceleration gaps and potential customer business problems.* Define and execute change management approaches to drive successful cloud adoption.* Educate external teams on cloud adoption best practices and advocate for solutions that better serve customer needs.* Work closely with AWS service teams to address critical customer requirements and influence product roadmaps.* Proactively mitigate adoption risks and track realization of customer business cases.* Serve as a technical expert, applying deep knowledge of relevant technologies to invent, evolve and simplify solutions.* Communicate complex technical and business concepts effectively to various stakeholders, including senior leadership.* Optimize team processes and documentation to improve migration, customer adoption and operational excellence.* Mentor junior team members and participate in recruiting and interviewing activities.* Contribute to the broader CSM community through knowledge sharing, presenting at conferences and driving best practices. Show less