Matthew Comyford Email & Phone Number

Austin, Texas Area

Arlington, Texas

Responsible for providing a top-notch experience for all prospects and customers using the Avatier suite of products.* Worked with customers to roll-out Identity and Access Management (IAM) framework and software within theirenvironments.* Product manager responsible for the strategic direction of several core software applications.* Responsible for design and implementation of multi-tier systems for customers taking into account faulttolerance, high availability, geographic redundancy, and data security.* Provided onsite as well as remote professional services to customers.* Worked closely with development teams to design, scope, and implement new features for customers.* Provided quality assurance testing of fixes and new features as part of the release process.* Worked closely with sales teams to provide proof of concept demonstrations to prospective customers.* Responsible for designing and developing SQL reports based on customer requirements.* Provided advanced troubleshooting support for customer issues minimizing downtime.* Worked to make sure our software platform was in compliance with General Data Protection Regulation (GDPR)ahead of the go-live date.* Part of a team that released Identity as a Container (IDaaC), the world’s first Docker containerized identitymanagement solution.* Part of a work from home team spread across the United States and overseas.

Richardson, Texas

Responsible for the implementation, configuration, and ongoing usability of software applications within the company.• Managed and mentored a team of 6 technical analysts.• Defined and maintained standards to verify compliance with security and regulatory requirements.• Worked closely with lines of business to assess their functional needs in order to determine appropriate software solutions.• Responsible for technical design oversight of multi-tier systems taking into account fault tolerance, high availability, geographic redundancy and data security.• Responsible for overall end user experience and localized workstation application deployments.• Developed documentation and training provided to IT Staff for daily operational support.• Interfaced with auditors and regulators to verify compliance with industry requirements. • Coordinated with 3rd party vendors and internal IT teams to determine and resolve problems.• Provided advanced troubleshooting support when needed from production escalation.

Richardson, Texas

Managed a team of 21 people across the Service Desk, Desktop Support, Application Support, Server Operations and Application Implementation departments.• Defined operational procedures and standards utilized by the teams.• Directly engaged line of business department heads to ensure their needs were being met.• Acted a consultant on complex projects and system interaction discussions.• Handled end user call escalation.• Utilized team leads to focus each of the departments on the necessary daily tasks.• Provided advanced troubleshooting support when needed.

Dallas, Texas

Directed the daily coordination of activities for a tier 3 escalation team consisting of 6 technicians.• Ensured operational readiness of applications required to conduct banking business.• Prioritized issues to focus efforts where needed throughout the day.• Created electronic knowledge base system allowing technicians to quickly identify and resolve issues.• Implemented advanced monitoring solutions allowing team to transition from being reactionary to proactive.• Created ad-hoc reports from application databases for upper management and department heads.• Assisted in the creation of several new specialized support departments to meet the needs of the business.• Worked with 3rd party vendors to determine and resolve issues.• Provided after-hours emergency support for critical banking applications.

Fort Worth, Texas

Responsible for managing various departments including forward and reverse logistics, warranty claims processing, data acquisition, maintenance and other key support departments.• Engaged team members in continuous improvement exercises to improve overall processes and department performance.• Designed and developed an application used by technicians and testers to request parts from inventory while automating the linking to the repair system to minimize unbilled inventory loss.

In charge of service centers safety program.• Maintained current locations compliance with OSHA, federal, state and local standards.• Trained as a First Responder including AED use, oxygen administration and first aid.• Handled corrective action for safety issues by finding solutions, sourcing equipment if needed and working with contractors to bid and correct major issues. • Oversaw accident investigation and resolution.

Fort Worth, Texas

Responsible for collecting and interpreting statistical data then providing this data to corporate management through reports, charts and graphs.• Designed and developed an application used to perform cycle counts of multimillion dollar parts inventory improving overall accuracy and inventory duration.

Fort Worth, Texas

Supervised the floor operations of the cellular handset repair area consisting of a combined staff of 100 testers, technicians and support personnel.• Applied various lean manufacturing techniques to reduce cycle time and promote better work flow.• Assisted in writing the original ISO documentation set for the facility which lead to ISO 9001:2000 certification.• Designed and developed an application used to collect repair information for the purpose of production tracking, part consumption, quality tracking and warranty claims processing from testers and technicians working in the repair process.

Fort Worth, Texas

In charge of administration of the day-to-day floor operations of the Backend Systems Test area consisting of 15 technicians.• Performed advanced electrical and electronic system troubleshooting for CDMA Base Transceiver Subsystems (BTS), Transcoder (XCDR) and Access Node (AN) products.• Developed and implemented work instructions for testing procedures while reducing new technician training time.• Controlled the inventory tracking of parts on the production floor.• Traveled overseas to facilitate a new factory startup and trained initial technicians though a difficult language barrier.• Conducted forums for lean initiatives in order to improve productivity as well as held discussions to improve test operations, promote better communication and maintain morale.• Provided Manufacturing Engineering support when needed.• Designed and implemented a test fixture reducing cycle time, extending hardware life and increasing safety.• Maintained area compliance with ISO 9001 and OSHA VPP Star certifications.

Associates Of Arts, General Studies

Activities and Societies: Phi Theta Kappa – International honor society member of Phi Tau chapter. (2002)Completed general college.

Cse

Education record