Andrew Conforte Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

New York, Ny

Lead technical engineer on all assigned projects overseeing data migration and/or upgrades to our current products.Responsible for all server builds utilizing Amazon Web Services for our Development and Quality Assurance teams.Primary client-facing contact for obtaining client artifacts and data, including masked and non-anonymized databases.Hands on management of data migration process which includes legacy data running on Microsoft SQL 2008, 2012, 2016, Oracle versions 11, 12 migrating to PostgreSQL database hosts running on Red Hat Linux Enterprise Servers.Manage application servers (IIS)Developed and maintain project management scheduling (Includes training and coaching of Project Management team).Training of staff of acquired company to familiarize them with our process, improving efficiency and time management.Provide expert technical support to sales team thereby boosting revenues.Design and install product configurations for new and existing clients.Oversee release of final products, ensuring superior service, on-time delivery and customer retention.Resolve client issues by developing creative solutions, cutting recurring problems by 50%. This includes building of knowledge base and applying “lessons learned” to future projects.

Manage high volume of customer cases, at an escalation level, addressing status and shaping resolutionsTapped as the primary technical contact for customers at risk of ending business relationship Improved working relationships between customer-support and engineering teamsCoached first level customer service associates on how our products integrate with back end componentsReinvented escalation policy and supervised proceduresDeveloped demonstration websites for Sales and Evaluation personnelInvestigated problems raised support team and/or clients, analyzed causes and recommend solutionsCreated and maintained virtual resources for teamSuggested enhancements that were adopted for future software editions

Assistant Vice President, Client Services Managed Operations’ Policies and Procedures for the Factoring Division.• Ensured consistent problem reporting for appropriate resolution and statistical measurement.• Trained business managers on database reporting.• Chaired weekly business operations meeting.• Implemented monthly operations/technology meeting to resolve common client transmission exceptions.• Designed documentation for step-by-step procedures covering incident reporting.• Actively supported new business initiatives to ensure the following:o The seamless integration of new clients.o Created an emergency contact system.• Mediated concerns between the business and information technology departments.Client Service• Resolved problems and developed product enhancements stemming from client inquires.• Monitored issues concerning EDI transmissions.o Ensured seamless client utilization of EDI.o Worked with Account Executives for Sales and Data Reporting.End User Computing Team LeaderManaged Deskside/End User Computing Group.• Delegated tasks to team of four direct local and offsite reports.• Performed semi-annual performance evaluations.• Managed outsourced helpdesk (Bell Industries).o Assumed ultimate responsibility for issues unable to be resolved by the helpdesk (during business and off-hours).o Ensured compliance with IT support procedures. • Enforced corporate IT policies regarding hardware and software.• Maintained, scheduled, and deployed Windows critical patches and security updates.• Designed and developed GMAC Commercial Finance corporate build.• Planned and executed Windows XP Professional deployment across several locations.• Maintained Active Directory User and Computer Objects • Administered disaster recovery policies and procedures.o Maintained IT recovery documentation. o Tested user acceptance during annual offsite disaster recovery practice.

Bachelor Of Arts, Political Science

Activities and Societies: Sigma Chi, Student Government

Certified Engineer, Computing Networking

Education record

Spec, Database Design And Management