Cong Le Email & Phone Number

• Perform detailed assembly and disassembly of foreign and domestic small arms weapons including smallarms inspection, maintenance, and minor repairs.
• Possesses knowledge of the tools (i.e. hammers, punches, files, stones, etc.) and gauges needed toperform assigned duties, has limited knowledge in the operation of gun-smiting machinery such aslathes, milling.
• Knowledge of basic shop safety procedures needed to work in a small arms environment performssupport functions for the shop.
• Performing all inspections/repairs according to U.S. military-published Technical Manuals of weaponsystems.
• Possesses knowledge of a variety of firearms and their parts/functions, in order to identify uponinspection any and all issues/faults with said part(s); and to submit an accurate report on the WorkOrder form for parts.

Lakewood, Washington, United States

• Coordinate with Production Managers and Supervisors, to analyze performance and layout, and toprovide training documents for Assembly line personnel.
• Translating existing training documents into Vietnamese, as there is a large portion of the company thatare Vietnamese.
• Directly supporting the Armory team in assembly of firearms, for shortages in labor and inventory, duringa period of high LEO Sales Contract.
• Implementing changes within different departments in support of performance improvements.

Tacoma, Washington, United States

• Providing periodic reports to VP of Fulfillment, in support of departmental performance reporting forCEO and Share Holders; to include but not limited to, daily, weekly, monthly and quarterly reports.
• Utilizing Enterprise Resource Planning software (SAP Business Suite) for data pulling/entry and auditingvirtual data with physical inventory/records.
• Providing reader friendly data with Excel, by processing system data with custom Excel formulas andPivot Tables.
• Transforming Excel data into visual graphics, with PowerPoint and PowerBI.
• Work with other supporting department by analyzing performance and throughput in order to identifyareas of deficiency.
• Coordinating and implementing changes within Fulfillment Teams, in order to improve efficiency andeffective labor allocations. Then supervise/observed to ensure that changes were effective in real worldoperations.

Tacoma, Washington, United States

• Technical Customer Support/Product Information Specialist
• Performed firearms troubleshooting tasks via email, phone, online chat services, and website troubleticket platform.
• Coordinated and managed customer’s RMAs, from initial communications until receipt by sender.
• Multitasking: performed customer support via phone, chats, and emails during working hours, asexpected to man up to three chats at a given time.
• Averaging over 4,000 online chats, 500 trouble tickets, and 300 calls per month.
• Providing logistical support to Warranty team and customer, by using SAP Business Suite; whilst ensuringthat all records are kept accurately, especially for Federal Firearms License controlled items.

• Marksmanship coaches analyze difficulties of shooters during dry and live fire exercises in all phases ofthe Marine Corps Marksmanship Program during qualification and re-qualification, communicate withshooters to.
• With over 1400 hours in assisting range live fire exercises. Supporting over 200 shooters continue withexpert level marksmanship, and over 50 shooters attain expert marksmanship.
• Gaining advance knowledge in M16A4/M4A1 and M9A1, in order to relay to shooters during their periodof re-qualification.

Bellingham, Washington Area

• Stood long hours in cold/hot environment, to clean, measure and trim frozen seafood for packaging andshipment. Load and unload heavy loads for the assembly line.
• Upkept sanitary work environment during slower periods at work, to ensure no contamination ofseafood.