Cong Le Email & Phone Number

● Perform detailed assembly and disassembly of foreign and domestic small arms weapons including smallarms inspection, maintenance, and minor repairs.● Possesses knowledge of the tools (i.e. hammers, punches, files, stones, etc.) and gauges needed toperform assigned duties, has limited knowledge in the operation of gun-smiting machinery such aslathes, milling machines, surface grinders, etc., as well as limited knowledge of tooling used with thosemachines.● Knowledge of basic shop safety procedures needed to work in a small arms environment performssupport functions for the shop.● Performing all inspections/repairs according to U.S. military-published Technical Manuals of weaponsystems.● Possesses knowledge of a variety of firearms and their parts/functions, in order to identify uponinspection any and all issues/faults with said part(s); and to submit an accurate report on the WorkOrder form for parts ordering/repair (based on National Stock Numbers).

Lakewood, Washington, United States

● Coordinate with Production Managers and Supervisors, to analyze performance and layout, and toprovide training documents for Assembly line personnel.● Translating existing training documents into Vietnamese, as there is a large portion of the company thatare Vietnamese.● Directly supporting the Armory team in assembly of firearms, for shortages in labor and inventory, duringa period of high LEO Sales Contract.● Implementing changes within different departments in support of performance improvements.

Tacoma, Washington, United States

● Providing periodic reports to VP of Fulfillment, in support of departmental performance reporting forCEO and Share Holders; to include but not limited to, daily, weekly, monthly and quarterly reports.● Utilizing Enterprise Resource Planning software (SAP Business Suite) for data pulling/entry and auditingvirtual data with physical inventory/records.● Providing reader friendly data with Excel, by processing system data with custom Excel formulas andPivot Tables.● Transforming Excel data into visual graphics, with PowerPoint and PowerBI.● Work with other supporting department by analyzing performance and throughput in order to identifyareas of deficiency.● Coordinating and implementing changes within Fulfillment Teams, in order to improve efficiency andeffective labor allocations. Then supervise/observed to ensure that changes were effective in real worldoperations.● Providing direct support to Fulfillment teams (Shipping, Production, Inventory), upon time of shortstaffed and/or seasons of high demands.● Coordinate and collaborating with managers and supervisor to establish Standard Operating Procedures.● Coordinate and directly supporting department managers during company relocation, providing laborand overtime for inventory management and relocation.

Tacoma, Washington, United States

Technical Customer Support/Product Information Specialist● Performed firearms troubleshooting tasks via email, phone, online chat services, and website troubleticket platform.● Coordinated and managed customer’s RMAs, from initial communications until receipt by sender.● Multitasking: performed customer support via phone, chats, and emails during working hours, asexpected to man up to three chats at a given time.● Averaging over 4,000 online chats, 500 trouble tickets, and 300 calls per month.● Providing logistical support to Warranty team and customer, by using SAP Business Suite; whilst ensuringthat all records are kept accurately, especially for Federal Firearms License controlled items.● Directly supporting the Warranty team during periods of short staff, performing tasks to include but notlimited to: Identifying defects/issues, troubleshooting firearms, conducting test fire, communicating withcustomer, record keeping of any controlled item, transferring inventory in support of repairs and shippingfinished products back to original sender.

● Marksmanship coaches analyze difficulties of shooters during dry and live fire exercises in all phases ofthe Marine Corps Marksmanship Program during qualification and re-qualification, communicate withshooters to ensure qualification. Additionally, assist in the operation of firing ranges.● With over 1400 hours in assisting range live fire exercises. Supporting over 200 shooters continue withexpert level marksmanship, and over 50 shooters attain expert marksmanship.● Gaining advance knowledge in M16A4/M4A1 and M9A1, in order to relay to shooters during their periodof re-qualification.

Bellingham, Washington Area

● Stood long hours in cold/hot environment, to clean, measure and trim frozen seafood for packaging andshipment. Load and unload heavy loads for the assembly line.● Upkept sanitary work environment during slower periods at work, to ensure no contamination ofseafood.