• Manage business portfolio in one of the top grossing markets with over 250 brokers and owners; updating with over 90% of contacts each month• Building successful relationships with clients and potential clients across multiple high value markets• Assist clients in generating reports, marketing their available properties and training them on Costar and LoopNet products• Mentor and Train younger associates• Aided in growing an accurate and complete database of commercial real estate inventory nationwide• Marketing CoStar and LoopNet to all contacts, establishing our brand and generating sales leads• Played a large role in the integration of the CoStar and LoopNet databases

• Head of Client Acquisition for Annapolis Store• Effectively manage controllable expenses through scheduling, supply ordering and inventory management. • Financial Analysis through tracking of gross sales, comparing to plan and budget, and making adjustments to business needs• Ensure that client expectations are exceeded to help bring back repeat customers• Identify and resolve productions and customer support issues through effective communication• Actively participate in managerial meetings in order to address store compliance, associate concerns and hiring needs• Marketing in all aspects of the business--visual product marketing, email marketing, connecting with customers on a personal level, and promoting awareness and sales of the company's products• Ensure all Inventory control and Loss Prevention functions completed properly and to code • Lead the Training Manager-Recruiting, Hiring and Development Training of Associates which focus on how best to support and professionally develop new hires

• Cash Flow Forecasting, Modeling and Analysis for the different entities of AARP through excel, pivot tables, vLookups, etc.• Feature function mapping and utilitarian analysis enabling a smooth implementation of the Sunguard Integrity Treasury Workstation• Quantitative Analytics of Bank Fees and related AFP Benchmarking by going through company expenses and comparing to allocated budgets