Joe Conklin Email & Phone Number

Milwaukee, Wisconsin, Us

Milwaukee, Wisconsin, Us

Responsible for all areas of Support Operations for Fiserv Hardware Solutions including forward supply chain management, reverse supply chain management, technical support services, and Clover program managementExpanded previous role to include all oversight of forward supply chain planning and procurement, transportation management, vendor contract negotiation, and vendor performance monitoringModeled and procured over $200M worth of payment industry hardware annually from over 20 vendors while maintaining strict control over working capital, inventory turns, and excess and obsolescenceWorked closely with all vendors to mitigate impacts to supply chain disruptions caused by the COVID-19 pandemic where possible, including alternative vendor selection, freight optimization, risk buy negotiation and increased forecast/purchase order timelinesSuccessfully managed an operations budget for new equipment procurement, transportation, in-sourced and out-sourced repair and capital and operating expenses, while delivering cost savings year over year with a focus on increased productivity, consistent or improving quality, and reduced excess and obsolescenceContinued key role in Clover product launches for US and new expansion into Canadian market through 3 successive generations of new product introduction as well as providing insight into market needsDefined KPIs and drove successful launch of new repair programs for multiple new pieces of hardware while maintaining strict adherence to productivity, quality, and attainment measures

Milwaukee, Wisconsin, Us

Responsible for a staff of over 60 technicians, engineers, vendor liaisons, and operations management teamDirected all aspects of repair and refurbishment strategy of defective payment terminals, pin pad devices, tablet POS devices, and various other devices used for payment processing utilizing in-house repair capabilities or third party vendorsEnsured the successful launch of both new program offerings as well as new hardware products, including the Clover suite of products, via coordination with multiple, cross-functional teams within First Data/Fiserv. This includes physical, logistical, and systemic set-ups as requiredLed a team of Hardware Help Desk professionals and negotiated an increase of contract from 16 full-time associates to 32 full-time associates at an increased hourly rateWorked with customers to deliver products and services, exceeding expectations, and resolving any issues that arise promptly using root cause corrective action methodology

Atlanta, Georgia, Us

- Oversee all manufacturing and quality related processes for the production of Hospitality, Petroleum and Convenience Store, and Retail products in North America- Drive continuous improvement activities at a plant level to eliminate inefficiencies in processes and recognize gains in product quality- Ensure proper flow of man power, machine, and materials to deliver consistent quality and timely completion of product to meet end customer's demand- Manage a cross functional team to fulfill and evaluate Early Life failures using data to contribute to improved total lifecycle quality- Implement New Product Introduction projects driving to meet cost and quality goals while maintaining and retiring existing product lines- Work with Customers and Client Management teams to ensure customer success with manufactured product

Atlanta, Georgia, Us

- Lead and guide International Service Depots in the creation and implementation of a sustainable service delivery solution defined by geographical/regional requirements. - Lead and mentor a team of engineers accountable for all Process Engineering and Continuous Improvement activities supporting the repair, refurbishment for Service Depots internationally.- Accountable for the alignment, implementation and sustaining of performance metrics associated to International Service Depot Operations.- Focus on improving the effectiveness and efficiency of Service Depot repair center processes and procedures.

Atlanta, Georgia, Us

Responsible for leveraging best practices across the HSR and NCR depots using a combined approach of Continuous Improvement, Lean, and Six Sigma techniques. Able to successfully drive multifaceted projects, both within a cross-organizational team and with 3rd party customers and vendors. Strong focus on the customer with a dedication to excellent quality and service delivery at the agreed upon Service Level Agreement.

Atlanta, Georgia, Us

Responsible for all technical aspects of Radiant Systems International Depots.This includes, but is not limited to, the following:- Creating standardized and one-off reports to track repair statistics, hardware returns, and other related statistics needed for quality analysis and target tracking- Travel to new depots for initial training on repair of Radiant Systems products as well as best practices for repair on Electronic Equipment- Travel to existing depots for repair quality audits- Continuous improvement program for Radiant Systems hardware in international environments- Implementation of Radiant's Global Quality System in foreign depotsThe Repair Center locations are as follows:Sydney, AustraliaKuala Lumpur, MalaysiaSingapore, SingaporeSalzburg, AustriaIstanbul, TurkeyManila, Philippines

Atlanta, Georgia, Us

Responsible for creating and maintaining repair processes for Radiant Systems products, improving process flows to optimize efficiency, equipment procurement and maintenance to ensure optimal efficiency in the repair process

Bachelor Of Science, Mechanical Engineering

Education record