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My mission is to build products that positively impact users. As a Senior User Researcher on the Microsoft Copilot Team, I leverage over five years of experience in user research and applied behavioral science to shape products at the forefront of generative AI products. In parallel to my role at BetterUp, I contribute as an advisor to Subconscious.AI, pioneering qualitative analysis using synthetic users and as a founding member of the Applied Behavioral Science Association, promoting the integration of behavioral science in global organizations. My book titled Bridging Intentions to Impact is available for pre-order and will be published by Pearson Peachpit in August. Throughout my career, I have learned to develop research plans rapidly and develop insights for product teams in the most actionable way. I aim to shape the future of products with personalized experiences that focus on creating positive user outcomes through my work and writing. With a solid foundation in qualitative and quantitative methods, I adeptly transform complex data into strategic insights that propel product innovation, evidenced by my work on industry-leading products like Microsoft Viva, Twilio Segment, Segment, and the Tonal Trainer.
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Senior User ResearcherMicrosoftSeattle, Wa, Us
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LecturerUniversity Of Pennsylvania Oct 2024 - PresentPhiladelphia, Pa, Us -
Senior User ResearcherMicrosoft May 2024 - PresentRedmond, Washington, Us
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AdvisorSubconscious Ai May 2024 - PresentServing as an product development and research advisor for a pre-seed stage startup. -
Chief Executive OfficerDesired Outcome Labs Mar 2023 - Present- Formulated a strategic pitch that blended the proof of concept with the envisioned future, garnering the interest of 3 investors.- Designed and developed a tool utilizing GPT to assist with the creation of research plans, which was used by over 100 beta testers.- Drafted 20+ pages in Figma of a SaaS product that would assist product teams in tracking research insights -
Co-Founder And AdvisorApplied Behavioral Science Association Jan 2019 - Present., Us- Pioneered a set of applied behavioral science benchmarks, which have been embraced and implemented by over 50 stakeholders.- Fostered over 800+ community members through social media marketing, networking events, and outreach programs.- Led the development of applied behavioral scientists standards through worldwide collaboration with academics and professionals. -
AdvisorChatgems Sep 2023 - Jul 2024Bend, Oregon, Us- Engineered a foundational user interview framework, paving the way for an enhanced chatbot user experience.- Authored impactful content and spearheaded marketing initiatives, bolstering the company's brand evolution.- Contributed to pitch ideation, leveraged connections, and bolstered fundraising activities, amplifying fundraising efforts. -
Senior User Researcher - Generative AiBetterup Jul 2023 - Feb 2024Austin, Texas, Us- Served as the voice of the customer expert on a rapid pace, agile team contributing to 10+ feature launches.- Led the beta flight of a generative AI feature to over 500 users with insights used for a go-no launch.- Executed over three swift iteration tests with users, delivering actionable insights to the team within a 48-hour window.- Innovated a streamlined transcript analysis system for the analysis of chatbot conversations, enhancing user insights.- Engaged in comprehensive usability interviews, extracting invaluable user feedback across the product lifecycle.- Leveraged GenAI to create a 2-week user research cycle, contributing to multiple product-defining insights. -
Lead User Researcher, Ux Metrics Practice BuilderTwilio Sep 2022 - Feb 2023San Francisco, California, Us- Delivered a readout on 10+ moderated interviews to a cross-departmental audience, which de-risked the launch of a product.- Synthesized user feedback, an internal survey, and a literature review to articulate the pros and cons of investing in a new feature.- Deployed an in-product survey that provided direction on whether a beta product was satisfying end-customer use cases.- Initiated a UX metrics practice, outlining strategy, objectives, and data collection analysis. -
Behavioral Science Lead (User Researcher)Tonal Jan 2022 - Jul 2022San Francisco, California, Us- Built an A/B Test infrastructure in partnership with Data Science, adding statistical reasoning to quantify the treatment effect size.- Influenced product strategy by introducing a research program focused on personalized interventions.- Produced a new usage goal backed by an analysis that predicted retention based on engagement patterns.- Partnered with product and design to create and field test prototype features, determining which had the most impact. -
User Researcher (Behavioral Researcher)Microsoft May 2019 - Jan 2022Redmond, Washington, Us- Automated recurring computations to satisfy everyday user needs by conducting interviews with 10+ enterprise customers.- Defined product requirements by leading a remote diary study to explore the goals and workflows of users.- Increased accuracy of our usage metric through a usability study to identify time to value for our core AI feature, Email Briefing.- Presented to executive leadership summarizing the insights of well-being research projects started by teams across Microsoft.
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Co-FounderCedar Mask Supply Apr 2020 - Dec 2020- Designed a market strategy in collaboration with the Chief Executive Officer and Chief Experience Officer.- Managed client interactions and solutions, which led to 10+ B2B sales.- Partnered with the Seattle South Lake Union Chamber of Commerce to assist local businesses in sourcing PPE.
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Graduate Research Assistant - Peter CappelliUniversity Of Pennsylvania Sep 2018 - Jun 2019Philadelphia, Pa, Us- Evaluated the survey results of over 12,000 C-Suite executives and presented the findings to a group of Fortune 500 leaders.- Assisted in developing curriculum for Peter Capelli’s classes as Professor and Director of the Center for HR at Wharton.- Explored and organized course themes and objectives, guest interviews, and ideas for Wharton’s Radio Show in the Workplace.
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Management Consulting Analyst (Focus Human Capital)Deloitte Jul 2016 - Jul 2018Worldwide, Oo- Constructed journey maps and process flows based on interviews and focus groups during 6 engagements- Enhanced a large retailer’s worker compensation communications by observing workers’ journeys in an ethnographic study- Developed a point of view for the well-being market in collaboration with the Chief of Well-being and Chief of Data Science- Created multiple integrations, requirement documents, and project plans to transform data and implement Workday- Analyzed cost estimates compared to actual cost outcomes to determine trends in behaviors and detect systematic bias -
Student TrusteeIllinois State University May 2015 - Jul 2016Normal, Il, Us- Represented the entire Student Body by serving as a voting member on the Board of Trustees for Illinois State University.- Designed the university’s position ensuring decisions are led by Educating Illinois, Illinois State University’s strategic plan.- Sat on the budget sub-committee, determining the proper allocation of resources with an uncertain budget. -
Student Body PresidentIllinois State University Apr 2014 - Apr 2015Normal, Il, Us- Led the passing of university-wide legislation through collaboration with faculty, administrators, and students.- Managed a budget of $300,000, determining allocations to multiple different student government departments.- Established a stronger presence on campus through increasing Facebook likes by 32% and forming other social media pages.- Increased hiring efforts and employee retention maintaining an average of 85% employment compared to 65% in previous year.
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Operations Co-DirectorRedbirdhacks Nov 2014 - Feb 2016- Organized an event master schedule containing a detailed timetable for over 150 hackers, mentors, volunteers, and sponsors.- Created over 50 separate personnel documents including role descriptions, organizational charts, and a constitution/bylaws.- Appointed to be the main contact between the university and other external bodies to ensure flow of information.
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Human Resources InternCummins Inc. May 2015 - Aug 2015Columbus, Indiana, Us- Researched and supported the development of a plant-wide non-exempt compensation strategy.- Built an onboarding and training program for new managers consisting of multiple modules.- Analyzed absenteeism trends and developed a non-exempt absenteeism dashboard.- Completed Six Sigma training and assisted in the completion of a Six Sigma project. -
Membership Representative InternAmerican Automobile Assoc May 2014 - Aug 2014- Engaged with customers resulting in over 100 insurance and travel leads.- Designed a new member, product information packet for in-branch training purposes.- Collected and organized customer information using Java Common Membership.
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Marketing InternshipGolf Visions Apr 2013 - Oct 2013- Assisted lean implementation at my course which led to it becoming the most profitable course in the Golf Visions network.- Implemented new marketing tools which included a Facebook page which grew to over 500 likes and a virtual loyalty program. -
Outside SupervisorBittersweet Golf Club Mar 2008 - Aug 2012Us
Connor Joyce Skills
Connor Joyce Education Details
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University Of PennsylvaniaMaster Of Behavioral And Decision Sciences -
Illinois State UniversityGeneral
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Illinois State UniversityPsychology
Frequently Asked Questions about Connor Joyce
What company does Connor Joyce work for?
Connor Joyce works for Microsoft
What is Connor Joyce's role at the current company?
Connor Joyce's current role is Senior User Researcher.
What is Connor Joyce's email address?
Connor Joyce's email address is cj****@****stu.edu
What is Connor Joyce's direct phone number?
Connor Joyce's direct phone number is +184784*****
What schools did Connor Joyce attend?
Connor Joyce attended University Of Pennsylvania, Illinois State University, Illinois State University.
What are some of Connor Joyce's interests?
Connor Joyce has interest in Social Services, Children, Environment, Education, Poverty Alleviation, Science And Technology, Health.
What skills is Connor Joyce known for?
Connor Joyce has skills like Leadership, Public Speaking, Microsoft Office, Teamwork, Social Media, Powerpoint, Event Planning, Time Management, Research, Event Management, Microsoft Word, Microsoft Excel.
Who are Connor Joyce's colleagues?
Connor Joyce's colleagues are Mike Desilver, Monique G., Dalli Ale, Different Human, Sangeeta Nagar, Vineeth R, Fatim Keita.
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