System Network Administrator
Current• Lead the implementation, design, and deployment of cloud solutions for medium-sized business and enterprise customer accounts.• Delivered technical support to 150+ On-site and remote users.• Evaluate external service providers and define SLA on provided services.• Azure licenses inventory purchase and planning• Manage global email system in Microsoft 365 including security and email filtering.• Create and manage user accounts, Distribution Lists, and Security groups in Active directory and in Azure EntraID.• Configure new PCs for new employees on-boarding process and provide training on IT policies.• Maintaining IT assets Inventory and Employee’s access controls data.• Configure and managing Meraki & Cisco POE switches, Sonicwall firewall, Meraki access points, Kantech door access controls.• Monitored system performance with the IT team and maintained a 99.99% server uptime.• Resolved tier II & III tickets for users related to hardware and software issues and achieved recognition for resolution times.• Took the lead in resolving complex network and server using appropriate diagnostic procedures.• Sound technical knowledge in multiple areas of networking, data communications, and protocols.• Communicated effectively, both verbally and in writing with customers and Top management.• Performed work within set services levels and with minimal supervision and ability to work within a team.• Performed proactively spotting, ticketing, attending customer calls, action tracking, and administrating change control.
