Key Responsibilities:* Develop and implement sales strategies to achieve or exceed targets in the assigned territory.* Analyze market trends, customer needs, and competitor activities for growth opportunities.* Manage and prioritize sales activities, understanding market segments and demographics.* Build and maintain strong relationships with existing and potential customers.* Address customer inquiries promptly, providing solutions and ensuring satisfaction.* Collaborate with sales, marketing, and other departments to align strategies.* Provide guidance and support to sales representatives within the territory.* Track and analyze sales metrics, preparing regular reports on performance and trends.* Stay updated on product knowledge and industry trends for effective communication.* Train and develop the sales team, ensuring they have the skills to meet targets.* Extensive travel within the territory may be required for client meetings and events.

Key Responsibilities: - • Negotiate best pricing with sales representatives and make supply arrangements.• Ordering of stock, collecting credit notes and loading deals• Development of in-store promotional programs• Monitoring sales, Stock levels, and wastage to ensure GP is achieved.• Control the operation of the Supermarket, including the management of staff and presentation of all goods and ensuring the company objectives for the Supermarket are met.• Maintain a high level of communication with customers.• Demonstrate a strong customer focus and competently deal with customer queries.• Managing and achieving set targets and KPIs for the store• To monitor and oversee the smooth running of all the departments.• Ensure that all procedures in relation to the opening and closing of the supermarket are adhered to.

• Maximizing profitability by effectively managing wages, roster and control expenses• Leading, recruiting, inducting, training, supervising and developing employees within area of responsibility• Administer formal performance management programs• Ensuring employees adhere the policies applicable to their employment agreement. Policies include: an Employee Code of Conduct, which covers core values, ethics and appropriate standards of workplace dress & behavior• Providing outstanding customer service to customers and ensuring, at all times, that the company is positively promoted • Stock Control: responsible for ordering, presentation and merchandising• Food handling of products from all categories within the Grocery, Prop bread & Perishable department• Regularly managing reporting of the financial actual versus budget results• Maintaining a hygienically clean and safe working environment by adhering to HACCP policies and procedures, monitoring of products and recording of results

Key Responsibilities:* Manage and supervise retail staff, providing leadership and guidance.* Ensure high levels of customer satisfaction through excellent service.* Achieve and monitor sales targets, implementing strategies for revenue maximization.* Oversee inventory management, maintaining accurate stock levels and preventing losses.* Enforce operational policies and procedures, ensuring a clean and organized store.* Implement security measures for theft prevention and ensure the safety of customers and staff.* Assist in budget planning, control expenses, and monitor financial aspects.* Maintain effective communication with upper management, staff, and other departments.

While working as volunteer technician I learnt many important skills like Customer Service, Windows live email setup, Backup & recover data, Configuring of networks and router setup, Hardware and Software troubleshooting, Support to small business setup

Worked as Customer service representative on behalf of H.S.B.C bank & State Bank of India. My role was to Identify, analyze, and resolve complex problems, provide solutions on credit card issues, Understand customer needs and translate them into efficient solutions, Consulting technical issues, and emerging with new solutions for new products as a part of post-evaluation, Responsible for maintaining and recording data and Confidentialities.